Phoenix >Pools > Desert Pool Cleaning
4137 E Cannon Dr, Phoenix, AZ | Directions 8502833.581786 -111.991784
Mon-Sat 7am - 6pm; appointments
Neighborhoods: Paradise Valley
I WOULD NOT RECOMMEND
We were excited at first to have Ben become our pool guy. Unfortunately, he was not able to keep up with our pool and it now has calcium deposits around the entire pool and algae growing in the grout.
I emailed Ben at the beginning of the week and asked that he come take a look. He told me he would be out the next day. After noticing that evening that nothing had been done, I asked Ben to call me. He said he would swing by the following day. Ben finally came over to look at the pool. He said that he had brushed it; however, the algae was still there and so were the calcium deposits. Again, I emailed him and asked for him to call me when he was on his way to service our pool.
Instead of trying to correct this situation that he caused, Ben emailed me and said "It appears that I am unable to clean your pool as well as you need it to be cleaned on a weekly basis. I think at this point it makes sense to look for another cleaning service for the pool. I'll go ahead and clean it to the best of my abilities today, which will finish out the month of our service. I wish I could do more for you. Thank you for your business.
I took pictures and emailed them to him."
I took pictures of the algae and calcium deposits and emailed them to him. He responded by calling and asking if I still wanted him to come by that day to clean our pool. I told him that yes I would like for him to come by to get rid of this since we will have to take some time to find a new pool guy.
Severely disappointed! I had to go up to a local pool store to get advice. After bringing in a sample of our pool water, I was told that there were several issues. Ultimately, the pool needs to be drained at the end of the season. I went to a 2nd pool place just to double check that the 1st place wasn't trying to sell me a lot of chemicals. I didn't tell them about the first place and they had very similar results after doing a water analysis.
On Ben's website, it says they do chemical analysis on a weekly basis. HA! If he did, he would have know that the alkalinity and pH were way off balance. So were a few other things.
Again, we couldn't believe that Ben left us to clean up a messy pool after being under his company's care.
Be careful and test your water! Yes, Ben was cheap.....but it came with a price. Now we are spending more money to correct his mistakes.
Great Phoenix Pool Service! – Ben at Desert Pool Cleaning was very professional in assesing my pool service needs. I had questions about the recent freezing conditions in Phoenix and Scottsdale and he was quick to respond. He set me up with weekly pool service that is very affordable.
Thanks Erin! I'm glad you are happy with our pool cleaning service. Please don't hesitate to contact us with any questions or concerns.
Incredible Pool Service – Top notch monthly service with competitive pricing. The owner replies promptly if I have a question. Gave me great advice during the recent freezing conditions that could have impacted my pool. I highly recommend this company.
Thank you for sharing your experience Val! Who would have thought we would get such cold weather in Phoenix? Thank you again for choosing Desert Pool Cleaning as your pool service.
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