15101 Flagstaff Ave, Apple Valley, MN | Directions 5512444.731404 -93.198775
Sun 8am-7pm, Mon-Sat 7am-9pm
Do-it-yourself home improvement store offers building materials and lawn and garden products; free in-store how-to clinics, design and decorating consultation. – In Short
This warehouse-size hardware haven has virtually everything you could need to create, repair or maintain a house or garden, with options for everyone from first-time DIY-ers to professional builders. Browse aisles brimming with paint, fixtures, tools, appliances, lumber, plants, sod and more. If you can't find what you're looking for, or if it's 15 feet off the ground on shelves that reach to the sky, ubiquitous orange-aproned staffers will help you get what you need.
How many chances do they need? – When will I ever learn that A GOOD MARKETING CAMPAIGN DOES NOT A GOOD STORE MAKE. Somehow I keep getting suckered into giving them business. Here's an abbreviated version of my most recent regrettable experience:
I purchased a Lawn Boy mower that was supposed to have a $30 Home Depot gift card rebate. (The back of my mind was screaming: "RUN AWAY!" Did I listen? No.) I followed their insanely complex directions to the letter, which included mailing all the original documents to Home Depot's rebate clearing house for processing. Six months later, nothing. Was I suprised? No. Disappointed? Of course.
A visit to the store yielded nothing outside of an ulcer inducing manager who did everything short of accusing me of lying about the store ever having such a program. Did I have my ORIGINAL receipt? No, because I was instructed to mail it in. More public, loud customer-berating ensued. Flabbergasted, I called their home office from the customer service desk. Yes, they had the sale on file. No, they didn't have the rebate into because that was outsourced to another customer service center in another state... Several phone calls into the continuing nightmare, I JUST GAVE UP. I'm guessing that was their goal. They brow-beat me and saved $30 in the process. I'm tired of having a series of failed expectations and feeling FLAT OUT CHEATED and I'm not interested in (though I've thought about) knocking on the door of the BETTER BUSINESS BEUREAU. I think the best resolution is to hope that you'll learn from my experiences at the Apple Valley, Burnsville, and Bloomington stores (I sense a corporate pattern): Avoid the Orange like the plague.
Thanks for reading.
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