Atlanta >Shopping > Swisswatchexpo
3170 Peachtree Rd Ne, Atlanta, GA | Directions 3030533.840655 -84.376481
M - F 10 AM to 6 PM EST
Saturdays 10 AM to 5 PM EST
Neighborhoods: Buckhead Triangle (Buckhead Forest), Northside, Northside, Buckhead Triangle
Just purchased a Breitling Navitimer. Have wanted one since I was a young child when my father wore one. Great selection, very competitive prices, and excellent service. Michael is a great guy!
Absolutely terrible experience with this company. I purchased a $6000 cartier watch over the phone. The man that I spoke to over the phone seemed pretty smug from the beginning, which should of been my first indication that this is not a good company to do business with. I asked what the return policy was, since I had never seen the watch before. The man that I spoke to said that returns were easy and that I would be responsible for the return shipping fee. Upon receiving the watch, I decided that the look was not for me. Within 2 day of receiving it, my husband called to get a return authorization, at which point, we were notified that there would be a 3% restocking fee. Why was this never mentioned over the phone when I specifically asked about the return policy? When my husband called and inquired about the 3% over the phone, the same man who sold me the watch blatantly lied and told my husband that he did tell me about the restocking fee, but that maybe I didn't hear him because I "talked over him a lot." I am shocked that a company like this is still in business. They have zero customer service and are flat out rude. I would never do business with this company again for any reason and I highly recommend that others due the same. There are too many other companies out there that will give outstanding customer service, which is how it should be when spending thousands of dollars!
I recently purchased a watch from Swisswatchexpo. My sales rep was Gerry. He was courteous and very knowledgeable about watches and innately knew which watch would fit my needs. Incredible customer service. They even followed up with me to ensure I was happy with my purchase. A+++ service in my opinion. I will buy from them again.
I had a great experience with SwissWatchExpo, and with Gerry who sold me a Breitling Emergency Watch. The customer service from start to finish was probably the best I have experienced, especially since I purchased the watch online. This was my first Breitling and I didn't know much about how to operate it properly, and Gerry took the time to go over it with me. I thought there might have been a problem with the watch and sent it back to him and he confirmed that the watch was in perfect working order and shipped it back to me, and didn't charge me to ship it back. Overall a great company with great employees.
Bough a watch for a Christmas gift and although they have a 7 day return policy and I was purchasing on Dec 12th they said since it was a Christmas gift and we would be traveling out of town until mid January we would be able to return it . Watch is too small - will not fit my husband's wrist. This has never happened before. He is only 5'9" and always has to have links removed. Must be manufacturing defect. They can add links for an additional $300. Are you kidding - on a $3000 watch? And they have completely forgotton the extended return policy!!! What a shoddy operation!!!
Buying a watch online is never easy, UNLESS you buy it from swiss watch expo. My Omega Railmaster is exactly like in the photos and in almost new condition which surprised me! The awesome support from the customer service through email helped a lot as as i did a bank transfer instead of credit card. All in all, a great experience.
I had fantastic experience purchasing my first Omega watch at Swiss Watch Expo. This is not my first time using them, and I must say both times I had best customer service level I have had in a long time. Watch is in perfect condition, exactly what I needed and very reasonably priced. I would recommend their store or Web site to all of my friends and family. We are very luck to have store in town, so if you need time piece, please do not be shy to stop by at the store or visit their great looking and very informative Web site.
Gerry at Swiss Watch Expo was AMAZING! I had a wonderful experience with him. My watch was exactly the way it appeared to be on their site. I even had to purchase links which were hard to come by and Gerry made it happen very quickly! They understand the customer service element when it comes to making a large purchase- especially since I was buying this out of state. I would recommend this site/store for any one who is looking for a time piece. His attention to detail and prompt response time made my purchase experience easy and enjoyable. I will definately be back!
I just used swisswatchexpo to purchase a patek philippe gonodolo calendario and the service couldn't have been better. The watched arrived as described and in a timely manner. Purchasing such a high value item online is a bit daunting but Gerry Irons really made the process as smooth as possible. Thank you to Swisswatchexpo!
I ordered a Rolex Cellini and Gerry handled the transaction as smooth as glass! Great watch at a great price, with great service and communications. You just can't get any better than this!!!
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