37 Grandbridge Dr, Apex, NC | Directions 2753935.672754 -78.768672
Neighborhoods: Jamison Park
First I will start with customer service. Tom was quick to respond to my initial inquiry and I got an appointment within the week (my schedule is awful). When he arrived, he quickly explained what he was going to do without the pressure of upselling. He educated me on a few items about carpets in general that were very helpful. He and his son, Alex, did an excellent job of cleaning the high traffic areas of our home that had not been cleaned in a few years (lack of time!). Some stains that I thought were permanent were removed. When I mentioned switching to hardwood in some rooms, he also had a referral for me. In summary, great service all around - customer service, quality cleaning, reasonable cost! Who could ask for more? Thanks, Tom. See you next year!
"We love them. They are very good and very reliable. They did a great job. We really like them and they are fantastic. We can contact them over the internet. We can fix a schedule and everything through it. Then they will call us back and confirm what we want; then they will come out and do the work. We had water which they could have used, but they carry their own water to clean the carpets. They did a great job. We like their price and they are great. We will use Steam Machine again in the future."
Steam Machine Carpet Cleaning of Apex did such a good job that I already have refered them to my friends.
When Ken offered us 3M ScotchGard carpet protector for the whole house for only $60 I thought that this was a joke! In Fact the last three carpet cleaners charged me over $150! No Joke, not only did I watch Ken pour the ScotchGard from its container into a sprayer, but I watched as it was applied!
No scam here, these are honest carpet cleaners (it's about time).
Anyway, I do recommend Steam Machine to all of you City Searchers...
Willow Cass of Apex
Greatest Carpet Cleaner – We just received a very good and prompt carpet cleaning and spot removal service from Tom and Alex, who was very prompt in returning our calls and quick to provide us with the information we needed to resolve our carpet issues. We are pleased with Steam Machines professional service and honest approach. There was not any confusion or guess work in the price or the work that was done. We had some very difficult spots in our carpet that I have been trying to remove for the past year, some of them red. They were able to remove them in no time. We will certainly recommend your business to all the people we know. Thanks, Lulu Macyie
Steam Machine Carpet Cleaning did a good job!
Hi! I am a first time customer who after reading reviews thought I'd give this company a try and am I glad I did. Tom was very prompt and professional, the quality of work was amazing and I paid the exact price that I was quoted over the phone. I will definitely do business with this company again and recommend to all of my family and friends. Thanks to Steam Machine and Tom for a wonderful experience...........
Fuquay Varina has several Carpet Cleaners. Im very glad I chose Steam Machine, they are very reasonable. I also recommend this company. .
Great experience. Had carpets in entire house cleaned any they look so much better. The two man team was courteous, professional, and did a great job. Sent a message to friends asking for recommendations for carpet cleaners, and Steam Machine Carpet Cleaning was highly recommended. Very pleased with the work they did, plan to call them again to clean sofas.
Fantastic Customer Service. I called Steam Machine for a yearly carpet cleaning. It was just before the holidays and after not having a good experience with another company the year before, I hoped Steam machine would provide better service and quality workmanship...and I was certainly not let down. Ken was the technician that came out and was very professional, wore uniforms with their names so I felt comfortable and trusted them in our home. They did an excellent job. They were a slightly more expensive then their competitors when I was shopping coupons on the internet, but I guess you get what you pay for -
Great Customer Service!
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