Houston >Beauty > Pure Salon Spa
9762 Katy Fwy Ste 200, Houston, TX | Directions 7705529.784459 -95.534452
Tue-Sat 9:30-7, Sun 11-5, Mon Closed
Neighborhoods: Spring Branch West, Northwest
Dissatisfied Customer! – My mom and I were in town for a wedding so I wanted to go to an Aveda salon, as we use their products. My mom had made an appointment in advance and was apparently misquoted the price by the receptionist. As my stylist, Sadie, felt through my shorter than shoulder-length, recently relaxed hair, she asked me what I wanted done. I told her my appointment was for a wash and style, including a blow-dry, though I didn't want it styled as in curled or pinned in an up-do, just gone over with a flat iron and curled under at the ends; pretty simple. She told me that it would be at least $10+ more than what my mom was quoted. I asked her why, but she wouldn't give me an answer, just saying that sometimes the price varied based on many things. I didn't like that, as it wasn't really an informative answer. My mom overheard and also asked why the price was different than what she was quoted. Maybe if we'd been given an answer, it would've been okay, but we weren't. So Lisa, who was about to start on my mom's hair, said that we would be charged the price we were quoted. She had to insist this to Sadie, who was clearly unhappy about it. I was shocked at Sadie's attitude. Lisa did a good job on my mom's hair, but Sadie rushed through my blow dry (she started using the flat iron when my hair was still damp!) and barely styled my hair at all. This was bad customer service, plain and simple. Money was more important to her than doing quality work. If she'd done a good job, her tip would have reflected that, regardless of the price of the hair service. It is a bad mark on the salon and on the Aveda name.
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