5540 Sunset Blvd, Lexington, SC | Directions 29072-926233.997004 -81.222595
M-Sa 7am-9pm, Su Closed
The customer service at the West Columbia/Irmo office is awful. Libby hung up in my face and the weekday receptionist gave me an appointment for an extraction 2 weeks later and was rude and sighed as if I was a problem for calling. They are more concerned about money than the individuals.
If it would let me rate one star i would!!! Please stay as far away from this place as you can!!! I called on Thursday to make an appointment for an extraction because I had a broken tooth which was causing pain. The guy on the phone said they offer financing(thats bs). I went in and was taken to the back to do a million x-rays, not bad right, think again, the took x-rays making me bite on a hard piece of plastic while im already in pain!! They then took me into a "room" where i waited a good 20 min for the "dentist" to come in. Once she finally came in she POKED my already HURTING tooth with their sharp metal stick, by this time i was literally in tears!! she showed no concern for my comfort then she tells me oh i cant take it out today but you can go see a surgeon and get it taken out.... um why couldn't you take it out but yet they can or you can on monday??? then she tells the guy thats in the "room" with me the same thing, why are you a dentist if you are going to send everyone to another place? By this time i am furious but i go up front to make a monday appointment and the lady says oh it will be 160 down and the rest is due Monday. I told her I thought they had a payment plan she says oh we do but your bill isn't going to be high enough and we don't do it another company does. Why waste my time to come here just to be put in more pain and have NOTHING useful done? This is the worst place ever, I wouldn't even send my worst enemy there!!! The only thing I liked about it was the older nurse lady because she acted like she really cared about the pain and discomfort, and one of the nurses her name started with a k and she wore different colored scrubs from the rest, she was polite... The dentist should be kicked out of practice, she's the worst dentist I have ever been to!!!
After a few visits here, switched to another dentist. All X-rays had to be redone as Aspen blew it. My daughter was in severe pain during a filling, that should NEVER happen, there is no need for it. So happy we found another dental office.
This was not what I expected. I went there 6 months ago for a simple dental cleaning and they told me I had gingivitis and they couldnt do my dental cleaning until Ive had the gingivitis taken care off. They wanted to charge me over 2000 for a treatment program. Having taken very good care of my teeth and had dental issues I decided to not do the treatment and go to another dentist. The other dentist told me I didnt not have Gingivitis and did my yearly cleaning. My father went recently and they told him the same thing and his friend was told that they had gingivitis too. Sounds like a scam to me to make money.
Very good experience. Shelley and the rest of the staff were professional and patient. Very important since I had not been to a dentiat for a long time and am not the easiest patient by far.
Excellent and thorough service. I received superb assistance from Helene Ragisg, Terri, Britany and Dr. Asis.
I happy that I found your ad in the state newspaper.
Blessings and happy holidays.
Thouroughly Hated the experience at Aspen. Very rude, and they really treat u like a number rather than a patient. I felt taken advantage of. I wouldnt send an enemy there!!!!!
The office manager Teri, i felt was smug, incompetent and jus simply unpleasant.
I called to set up an appointment and was told the initial visit would be a consultation, any additional services would require another appointment. appreicated the info and found another dentist that won't waste my time.
I went here because I did not have insurance and wanted to see what was going on. From the time, they started calling me, it was nothing but a hassle. They called be an hr before my appt to see if I could come in earlier. I did and then ended up sitting past my appt time. After getting back, I was treated like it a chain dentist. In and out with no interest in me. Spent the most time at the finance station. After finally giving them a shot at 1 of the many appts I was supposed to have, they ended up getting my prepped for some work to find out they mixed up the order of procedures so it couldn't be done then and had to be rescheduled. When it was time to pay, they didn't want to take the discount card, the original finance person told me to over and over to get bc it would save me money. Apparently, they cant use 2 discounts (discount card and the discount they give for people with no insurance which puts you at the same price for work in this area- I checked). I was told it is a training office which is why this stuff happens. We ended up having to pay for the next procedure which is the only reason I plan on going back. The only nice individual was a floating dentist and Kari. I recommend really looking into it before you go. I used the positive reviews here and assumed it would be a pleasant experience.
Best dental services – The people that work at Aspen in Lexington, SC are so professional and very nice. They CARE about the patients and their needs and care. Kari the dental hygentist is awesome, she is very caring and very professional. KUDOS to Kari. They explained every step to me and gave me choices. The girls cared about how I felt while they were doing the required work. I will look forward to visiting the dentist now.
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