445 E Francisco Blvd, San Rafael, CA | Directions 9490137.968087 -122.518366
Sales Mon-Fri: 9:00am - 9:00pm Sat: 9:00am - 9:00pm Sun: 10:00am - 7:00pm Service & Parts Mon-Fri: 7:00am - 6:00pm Sat: 7:00am - 6:00pm Sun: Closed
CAR NEEDED: New Year's weekend! – An unusual sequence of events led us to Toyota Marin on a rainy New Year's weekend. Our son was to drive down to UCLA on Monday. The used Corolla I had purchased was not the vehicle on the title! After checking out prices and cars online - safety, value, etc. I decided to take Michael with me to check out the inventory at Toyota Marin. WOW. This was not the car buying experience I'd had at BMW ...The salesperson was knowledgeable, relaxed, and thorough. We bought the car (the financing dept. was also great), and the service department presented us with an immaculate vehicle. Steve Nix, our salesperson, went over all the functions of the car with our son...Could not have been happier!
Best Car buying experience ever. – I have purchased two cars from Toyota Marin. The first time I purchased a new car and received excellent timely service and the y worked with me to get a price that I could afford for the car that I wanted. The second time, the used car department called to ask if I wanted to trade in my Prius. I went and checked out their inventory; they had a car that I was interested in at another dealership, which the ydelivered to me the next day. Again, they gave me a great deal and even worked out a payment plan so that I could put down a larger down payment and cut my car payment monthly. This is the only dealership I will ever buy from and I highly suggest it to everyone. The staff is incredibly friendly (even the salespeople who I weren't working with would stop by and chat and make sure that I was comfortable.) Toyota Marin made what is usually a stressful situation into a very pleasant, easy one.
Excellent Care for Special Needs – I recently purchased a Certified Pre-owned Sienna mini-van to accommodate a spine injury so I can lie down after driving short distances. The sales staff were very caring and supportive, conducting much of the sale while I was lying down in the back. They gave me lots of time and attention, with no rush or pressure. They seemed to genuinely care. However, once the sale was complete,the sales staff's extra helpful attention seemed to fade some. Their service department has been wonderfully helpful so far, and the free shuttle so helpful!
Service Dept Sabotaged my car – Have a 2000 Cambry V-6 with 60,000 mi. The starter went bad so took it to Toyota of Marin. Also had them do the 60k check-up. Got the car back and within a day it began to shift itself into reverse whenever forward speed decreased to about 5 mph. Checked all fuses and noticed that the licenses plate and truck lights weren't getting electricity, checked its wires and noticed that three wires going into the truck lid were cut. I Spliced the three wires and the lights began working and the spontaneous shifting into reverse stopped. The Check Engine light was still on though, the fault code indicating the EGR flow was excessive and some
manufacture/Instruction fault. This fault is keeping me from passing the smog check and hence getting the car registered in California. With some research I've
learned that these fault codes, no matter how much reapir and new parts you pay for, will eventually come back once they start. I bought this car new from them
and paid dearly for the service. The wires were cut in their service dept and the onboard computer hasn't been right since.
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