901 13TH Ave S, Great Falls, MT | Directions 5940547.491265 -111.291397
Let's put them out of business – Horrible, over priced, incompetent, late on delivery, unprofessional owner who runs around in ripped up jeans and untied hightops who lacks any sense of customer service. I will go out of my way to never use them again.
ruined a $400 suit ... – We have used this dry cleaner for almost a year now and have never had a problem, but upon receiving my husband’s suits the other day, I noticed a hole and a burn mark on the sleeve of the jacket. I spoke to the owner (Rod) about the issue, and he proceeded to tell me that the hole was a wear mark and that he couldn’t have burnt the suit because they do not iron the sleeves of jackets, they only iron the inside of the sleeves. Make sense yet? Me either. What I couldn’t believe was that the entire time he continued to blame the fault on my husband. Aren’t customers always right? Apparently not. The suit wasn’t damaged when I took it in to be cleaned but when I got it back it had a hole and a burn mark (in the same sleeve), which he couldn’t explain. He never offered to replace the jacket; he just offered me a coupon (yea, because I want him to ruin another four-hundred dollar suit). No thanks. Currently looking for another dry cleaner!
Unhappy to say the least! – I had a HORRIBLE experience with this business! Before a high-level job interview, I left a suit with this establishment to be professionally cleaned. The day of my interview I took the pants from the hanger only to find they had been stretched out to clown-size! Granted, the material is unique but I assumed they would know how to AT LEAST follow the directions on the label (hand-wash only). My designer pants were ruined and obviously not handled according to the label. The manager informed me in a rude and VERY intimidating manner that they use a machine to wash all items labeled "Hand Wash" and therefore weren't responsible for ruining the pants. The manager was in my face arguing and literally made me cry at the end of the conversation. I have never, ever been treated this way by a business and I will not use Mr.Wise EVER again!
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