17303 Palm St, Fountain Valley, CA | Directions 9270833.711400 -117.971441
24 Hour Emergency Service
We are sorry to hear about your unfortunate experience with Mega Electric. That was not our intention and we really appreciate your feedback.
We would also like to take this time to comment on your points, and clear up any animosity you may have, so that you may better understand our position:
1. "Poor workmanship"
Mega Electric always strives to achieve the best workmanship possible, and meet the customers expectations for quality installations. We understand everyone has a different threshold of workmanship, and it seems we missed the mark with you. I'm so sorry!
2. "When another contractor corrected his work, he voided his warranty"
Mega Electric will be the first one to admit when their work has been done incorrectly, and provide a prompt response to correct the work to the customers satisfaction. This could have been easily done by a simple phone call which Mega Electric makes available 24 hours a day. Unfortunately, We were not given the opportunity to correct the alleged poor workmanship.
Mega Electric also offers every customer a guarantee on labor and a warranty on most parts we provide. A warranty can only be voided if the customer allows another contractor to rework Mega Electrics installation. Or in some cases, complete negligence on the customers behalf. In this case, the customer chose not to contact Mega Electric to maintain the warranty provided, therefore terminating the guarantee and the warranty in one fell swoop! Again this could have been avoided with a simple phone call. And for that I am truly sorry.
3."Refused partial refund"
Mega Electric has been known to give partial and full refunds for discrepancies that may occur, positive and negative. In this case, We offered a full labor refund in exchange for proof of rework done due to the acclaimed poor workmanship. The customer refused to disclose proof of rework and Mega Electric was not able to offer the reimbursement. For this we are very sorry.
In closing, Mega Electric would like to thank you for your review. You reaffirmed our favorite work ethics that we strive for; Good customer communication equals customer satisfaction!
Voided warranty when others corrected his work
Refused partial refund
Mega Electric is my choice for a qualified and efficient electrician in Orange County. Mark did an excellent job at my business installing commercial lighting in my warehouse. I would recommend his services for any electrical work you need done. He was on time, Clean, and got the job done in a timely manner. What a hard worker! Mark also installed lights at my home, upgraded my service panel, and repaired all the illegal wiring done by the last electrician I had. I can feel safe now thanks to Mega Electric. Five Star Rating!
Talented Electrician in Fountain Valley CA. Mega Electric took care of the electrical work for our remodel. Took care of everything!
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