400 Mathew St, Santa Clara, CA | Directions 9505037.362638 -121.939838
Mon-Fri 9-5:30 & Sat 10-2
Worst experience ever – Working with American Vision Windows has been the worst experience in regards to home improvement that I've ever had. I bought 3 windows and one slinding door. After replacing the windows and door 3 time, they still didn't get it right. Windows and door were supposed to be ready and installed withing 6-8 weeks and it took 5 months for them to installed them and still didn't get what I ordered. Very frustrating experience.
Avoid them... Hold on to your money . – INCOMPLETE JOB... 1.5 years now and we are STILL WAITING for them to complete the job. My bedroom blinds are still NOT HERE, it had been more than a years. We made the mistake of trusting these people. They just never follow up. They were able to install the door and window on time but NOT THE BLINDS. After paying them in full which they asked for the same day the windows were installed but I never heard from them for the MISSING BLINDS which we paid in full, they would promise each time you remind them.
Great Service!!! – First of all, I have to admit that I didn't realize the difference that new windows can make on a home from the inside and outside. My house feels sound now. No drafts. No noise. My house stays pretty constant temperaturewise so my heating and cooling bills are nice. I feel safer because my house feels like Fort Knox now.
American Vision Windows made the experience very pleasant. I can tell the staff is well trained about how to enter a home. They were clean. They left my house clean. The salesrep was very knowledgeable and he stuck with the whole process until the installation crew was done. Everyone bent over backwards and my only regret is that I hadn't called them sooner. I was able to get my window coverings at the same time because they carry Hunter Douglas products and the measure guys can measure for coverings at the same time.
Unprofessional handling of financial side – The installation and scheduling went smooth, and I am happy with the product and the work done, however, the financial side of the transaction was extremely unprofessional. Because of the bank error, my check has bounced, so I immediatley provided my credit card info to American Windows instead to cover the downpayment. However, American Windows resubmit my check to the bank, AND charged the credit card for the downpayment amount. As a result, I was charged twice for the downpayment. I have no problem with American windows making this mistake, but it's not getting fixed for a while now. I first contacted the office about a month and a half ago regarding this issue, but still until today I am not reimbursed, even though they have admitted the error on their part. It's difficult to get a hold of people. Corporate sends you to local office, and local does not return calls when promised. I wasted a lot of time trying to reach accounting. When they finally call back, they promise to fix the problem, but it is still not fixed. This unprofessional treatment has spoiled the whole experience.
Great Service - Worth Every Penny Spent! – We had our old windows replaced by American Vision Windows recently. All employees we contacted, from sales (Jim), scheduling (Jason) to installer (Vince), are very courteous. They were willing to answer all questions we had. The installtion crew showed up on time as they promised; they were very efficient and they cleaned up after the work was done. I would recommend AVW to anyone.
As a side note, we ordered Anlin Low-E Dual Pane windows, which we think is a very smart choice. Neighborhood noises are not bothering us anymore when we sleep. The windows keeps the house warm in winter days - a great contribution to help the global warming!
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