1 Star Dr, Laguna Niguel, CA | Directions 9267733.541886 -117.676793
M-F 8am-9pm, Sat 9am-7pm, Sun 10am-7pm. Service M-F 7am-6pm. Sat 8am-1pm.
First of all I would like to thank everyone at Mercedes Benz of Laguna Niguel for helping to make my experience with your dealership a very pleasant one! I am going to acknowledge the individuals that I actually had the most contact with, although I know there are a lot of people doing various jobs that help make this dealership stand out.
I was fortunate to have Thomas Chase as my sales consultant. I found Thomas Chase to be extremely professional, knowledgeable, patient, courteous, and pleasant to work with.
Over the years, I have grown to dislike car salesman in general, as I detest the hard core pressure sales techniques they tend to use on me. I have walked off more lots than I can count because of this reason. I can honestly say that there hasn't been a dealership that I would even consider refering anyone too until now.
As a Realtor, I have found that my most successful sales techniques are asking questions, listening intently to the answers and using their answers to close the transaction. Building trust and authentic rapport is critical to my successes. I had to smile when I found Thomas using those same sales techniques on me.
From our first introduction, I found Gary Casey both charming and professional. I also believe that he offered me a fair trade in value for my Chrysler.
My least favorite part of purchasing a vehicle has always been the financing and signing of the purchase contracts, etc. It is during this portion of the sales transaction, that I find my self being highly pressured to purchase add ons, like the extended warranties. It was because of these high pressured sales techniques that I refused to purchase any of the add ons.
Thankfully, my experiance with Justin Campbell was actually enjoyable. I found Justin to be professional, knowledgeable and pursuasive without being pushy. Proof of his effectiveness is the fact that I now have an extended warranty.
I would like to suggest that Justin be given a new printer as the one he had was not working properly. After 5 failed attempts of printing the contract because of the printer malfunctioning, he had to dash into another office to print it out. I felt sorry for him and believe a new printer would save the dealership wasted time and money.
Rest assured, that when I am ready to purchase another vehicle, I will be giving Thomas Chase a call! I also will not hesitate to refer any of my family, friends and clients interested in purchasing a Mercede Benz to your dealership!
In closing, I would like to also acknowledge both the dealership's owner and Pat Bolter, neither of whom did I have an opportunity of meeting personally. It is abundantly clear that under their excellant guidance and mangement, Mercedes Benz of Laguna Niguel has become an exceptional dealership.
It's a great life - ENJOY!
This was the third vehicle we leased from Kevin Marlowe. Kevin is very professional and knowledgeable, and it is a pleasure to work with him.
Many thanks to Russ Ellis our sales representative. He did a wonderful job for my wife and I from our first visit to our return visit to lease the car. He spent the time to explain everything about the GL450 in detail for us. He was great on communciation as I travel a lot and would email him at all hours of the day. The delaership overall was excpetional!
Gearhard is a very knowledgable and attnetive fellow. Max Klien and Mike Larkin were very helpful in explaining the lease and getting through the paperwork efficiently. Laguna Niguel is a very comfortable environment to do business, not to busy or rushed - just right.
It was a pleasure dealing with Steve. He was professional and friendly. He jumped in at the last minute for another sales person and was respectful of the previous conversations and our time. He got us the vehicle we wanted at the price we felt comfortable with. We would recommend him to our family and friends.
high class service , I like it and i can recommend to my friends and fanally .
Mr Mark Hansen and manager Edy were truly efficient and professional a pleasure to dealwith them ,friendly and looking after the customer. I had a good time purchasing my third car at Mercedes Laguna Niguel
Very professional and friendly sales consultant no pressure, will refer friends to this Dealer. Experienced the 5 star service. Thanks
Jeff is an outstanding sales person, explaining all of my options and working with us to satisfy all of our needs. He was patient, friendly, and attentive and was a pleasure to work with. Our experience was very pleasurable. Thanks to all at Mercedes of Laguna Niguel for helping us in our experience of buying a new Mercedes.
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