Chicago >Children's Furniture > Galt Toys + Galt Baby
900 N Michigan Ave # 5, Chicago, IL | Directions 6061141.899594 -87.624436
Mon-Sat 10am- 7pm; Sun 11am- 6pm
Neighborhoods: Near North Side, Central
Very Disappointing!!! – am not a person that takes the time to comment on any establishment, good or bad. However, I have been so continuously disappointed with Galt Baby (all three locations) that I cannot refrain from providing a review. My first experience was at the Clybourne location, where although my husband and I were looking at strollers and car seats for our twins due next month for over 25 minutes, not one sales' associate asked if we needed assistance or even said hello. A couple weeks later we tried the downtown location. This time a young man was polite and offered assistance but continued to tell us that certain strollers and car seats worked together that we knew (because of research) did not. We asked him to check, he stated that he did, and still came back with misinformation. Fast forward several more weeks, we were in the area and decided to stop by the Old Orchard location. We stood in the same spot waiting for service for again 20 minutes until we finally grabbed someone and asked why we were not being serviced. Ironically, another customer was in there demanding to speak with the owner because his order was not in the store although he was instructed it would be and needed it for a birthday party that day. Shame on my husband and I for remaining there that day, but after one associate asked us 'what our problem was' and another apologized for her rude coworker we spent quite a bit of money on a twin stroller and two car seats. Weeks later we were told that we could come in on Sunday, pick up the stroller, and have the car seats installed. When we went on Sunday, another associate said this was misinformation, they do not install on Sundays, and were too busy that day anyway. Nor did they help this pregnant woman with twins load her car. My husband and I picked up everything while they honestly stood back and made dirty looks. I was very uncomfortable. It was at that time they informed us that the bumper bars did not come with the stroller, but they would get them and have us come pick them up. After not hearing anything for two weeks, we called them. No progess. Two weeks later, we called again. We were informed that they would be shipped in the next 7 to 10 business days. No customer service. No follow up calls to keep the customer updated. No apologies. Honestely, I have not received service this bad in a long time, and it was quite disappointing. After we get those bumper bars, if we ever get those bumber bars, we will not be visiting Galt Baby ever again.
Best place to buy a stroller! – I can't imagine anyone writing anything bad about this store! My husband and I are expecting our first baby, and the stroller concept is so overwhelming. Galt had an amazing selection of strollers, including all of the ones I wanted to see. The knowledgable staff went through each stroller detail with us, explaining functions and the pros and cons of each. They went above and beyond to fit us with the perfect stroller!
They delivered our stroller two weeks ago free of charge, completely assembled. It's beautiful! Once our daughter is born, we'll definitely be back to shop--they have such a great variety of unique toys, we can't wait!
Worst store ever! – I purchased a very pricey stroller from them. It was a floor model since they had no others in stock. When purchasing it I was told by the owner that I could return it if I was not satisfied. Well, I had a ton of problems with it withing two days and found out from the manufacturer that it was assembled improperly. When I tried to return it, the manager actually laughed at me! I would not expcet this kind of treatment at Walmart, let alone a store that sells such high end products. Do not buy from them because if you run into any problems with your purchase, they will not help you at all. They will say whatever they can to get you to buy an item and after that they will go out of their way to be rude. Very very ignorant management. Instead of the manager being the professional one, he was very very rude and obnoxious while the sales person working was not. I guess it is a requirement to be a completely ignorant person to be hired as management there!
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