Elgin >Beauty > Salon Couture
176 E Chicago St, Elgin, IL | Directions 6012042.037261 -88.282735
Sunday: 12pm to 5pm
Monday: 12pm to 9pm
Tues - Friday: 9am to 9pm
Saturday: 9am to 5pm
Incredibly rude owner. Extremely Unprofessional. She allowed neglect (working on 3 ppl at once) wanted me to be the 4th! Distasteful attitude, spit sour looks. I would never trust her with my hair.
It's one thing that the owner did not abide by her appointments, but she decided to greet me with a sour attitude and spit haughty looks while making excused for having over-booked herself to make an extra dime.
This appointment was for an extended family reception and was tremendously important.
She held an arrogantly superior attitude from the moment I arrived for my appointment, neglecting completely that I had been courteous enough to specifically adjust my appointment well in advance to a time I knew I would make.
Instead of abiding by her schedule, or apologizing for her mistake, she set out to blame the entire situation on me claiming that she had called me earlier in an attempt to force me to come at an earlier time to allow her to fit more clients. More clients indeed. She was working on three customers at once and condemning each of them to her ill-manner and neglect.
I received no phone call- and should I have missed one it was made absolutely clear that this time was my only availability for the day. How would you reasonably me expect me to be available for your demanding phone call? - Let alone adhere to your request after having been treated with such uncivilized manner?
I am thankful for having not done business with her and I am sure that those who read this will be grateful for the accurate review. I do hope that this post is put to use and that this owner learns to respect new customers from the moment they request her service.
Loyal Client – I've been a loyal client of the owner and my stylist for at least 6 years and gladly followed her to the opening of her new salon in Elgin. The salon is clean, the atmosphere is good, the services are varied, reasonable and always Aveda (calming, refreshing and natural) and each visit is generally a good one. I refer friends and family all the time, give it a try!
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