Pizza >GUIDO's PIZZA
10049 E Grand River Ave, Brighton, MI | Directions 4811642.523004 -83.767478
Mon - Sat, 10am - 10pm; Fri, 10am - 11pm; Sun, 11am - 10pm
The pizza looks great, but that's about all I'd be able to tell you about it. We've tried to order pizza twice for delivery and both times it never showed up. The first one was last Valentine's Day (2012). We were told it would be delivered in 45 minutes. After 1 hour and 45 minutes, we finally called and canceled. We were told the driver was just leaving the store with our pizza. No thanks. We should have learned our lesson, but decided to give them another chance tonight, a year and a half later. We were again told 45 minutes. This time I called after an hour and 15 minutes to see what the status was and was told that they hadn't even started cooking it yet. Seriously? I'll give you a pass if you're overly busy on a holiday, but on a random Wednesday? The employee answering the phone tonight was incredibly rude and hung up on us when we asked to speak to a manager. We called back and asked again. He told us that if we call back tomorrow and they're not busy, he'd make us a pizza for free. Yes, because that is going to help me tonight when I have 2 children screaming because they're hungry and nothing prepared to feed them because I was planning on pizza. We again asked to speak to the manager and this time the employee told us that the manager was too busy. I can't imagine how a place like this manages to stay in business. At least stop taking orders if you're swamped, don't tell people 45 minutes then not even call them to tell them the change in time, especially when people are counting on you for dinner and don't have anything else around to eat. We've tried it two times now with the exact same result. This time was our last time.
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