Florists >Berry Wesley Florist
6677 Orchard Lake Rd, West Bloomfield, MI | Directions 4832242.540482 -83.360630
Monday - Saturday: 9AM-7PM
THE WORST EXPERIENCE EVER. These people are so poor in manners, keeping promises, and customer service. I ordered $80.00+ worth of flowers. The arrangement I paid for had 8 roses, 5 purple stock, and 4 pink stock. What my aunt received were 4 roses, 2 purple stock, and 2 pink stock. HALF OF WHAT I PAID FOR. I called customer service, and the lady was so rude. I demanded a refund, and she flat out refused. I asked to speak to another person, and she told me that no one wants to talk to me. She also stated that on the website, it CLEARLY states that if I am unhappy with my order, the same bouquet will be delivered, but correctly. I then told her that she would be hearing from my mother, and her response was, and I quote, "Having your mother call would be pointless, it would be a waste of her time, because you aren't getting your money back". I lost my temper (which I shouldn't have done) and hung up. I emailed the company, and the person was explaining how sorry he was. He gave me a coupon for $30. I wrote him back explaining that I wanted the same bouquet sent out (because the lady I spoke with explained that was their policy). I never got a response back. I emailed them again asking if they got my other email just to make sure nothing went wrong on either side of the computer. Again, no response. Finally, I called a few days in a row. I was put on hold for 45 minutes each time which is outrageous. I then decided to call back, and press a different key to "place a new order", even though this was regarding a previous order. The same woman that I previously spoke to before answered. I explained the situation to her again, and she told me that she couldn't do anything for me. After I explained how she clearly stated the last time we spoke that if I was unhappy with the order, they would replace it with the same bouquet. She also had the audacity to explain how it was my fault because I waited 1 month to fix this. No, I have tried to contact Wesley Berry Flowers on several occasions. I just never got a response back. She made me seem like a complete idiot. After coming to realization that she was incapable of helping me with the issues that this poorly established company created, I asked to speak to another person. She told me that wasn't possible. When I asked her why there was no one else available, she told me it was because no one else wanted to speak to me. In other words, if you would like to have a terrible experience filled with rude people, false advertisement, and talked down to, use Wesley Berry Florist. This is by far the worst service I have ever received. They will never see another penny from me. I suggest you do not waste your time or money on this horrible company.
I contacted this shop on Sunday for flowers to be delivered to a Funeral HOme on Sunday. They said no problem! Sure enough the flowers arrived at about 3pm just as I was arriving. In fact the Truck had thier name on it and I pulled in behind them. The flowers were very nice and I am very happy with the service.
I called this shop on Monday to have flowers sent to a friend in the hospital in Los Angeles and needed them that day or Tuesday at the latest. The flowers were delivered on Monday at about 2pm. My f riend send me a photo and I was happy that the were just like the photo on the web site. I will use them again.
I used this shop and sent flowers to my Mom for Valentines Day and they delivered them, but she said they never opened. She called them and they replaced them Friday and they are beautiful. They stand by their flowers and give execellent customer service.
Excellant, they did a great job with the party flowers for my Granddaughter's engagement party at The Lark. It was beautiful, I am sure she will go there for her Wedding Flowers.
I purchases a flower arrangement for a friends party and she loved them, she called this morning and said the flowers were still beautiful and wanted to thank me again. In fact, she was going over there to get flowers for a party she was going to attend for New Year's. :)
Great Shop – This is a GREAT shop. I stopped there on my way home to pick up flowers for my wife. She loved them and the price was right too. The sales person there was very nice and helpful, since I had no idea what to get her for her birthday.
Flowers for me – While shopping today, I stopped and picked up a bunch of flowers for myself and they are so bright and beautiful, everytime I look at them they make me smile.
Worth Stopping – While I was mailing a package, I stoped at this flower shop. I found the cutest decoration for my home. I also picked up a bouquet of mixed flowers that lasted 2 weeks.
Delivery anywhere – I needed a delivery to SanJuan, PR and I needed it te same day. They said it wouldnt be a problem. They delivered them when I wanted and I am very happy with their service.
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