110 Kegman Rd W, Chesapeake, VA | Directions 2332236.684262 -76.232057
Mon 10:00 AM-05:00 PM;Tue 10:00 AM-05:00 PM;Wed 10:00 AM-05:00 PM;Thu 10:00 AM-05:00 PM;Fri 10:00 AM-05:00 PM;Sat 10:00 AM-05:00 PM
Neighborhoods: Great Bridges
Horrible Customer Service! Buyer beware!
After losing everything in a fire, we purchased several expensive furniture pieces. Friendly sales associate took our orders. Part of our order, 3 barstools was on back order. When they finally arrived they were not the correct height for our counter and could not be used. We had similar barstools prior to the fire from the same manufacturer which fit perfectly. Store refused to take them back. Rather than saying return them, get new ones and we'll adjust, we were rudely told - tough! Sent them back and we are presently out $600. Buyer beware avoid this store.
Lack of Customer service – We odered carpet and had set date for installation , 3 days before they call to advise they cannot do it on the day planned. After lots of disussion we agree on a date one week later to install the carpet. 3 days before that install date get a phone call- We do not have good news" the carpert (which was supposely ordered for the first install date) never came in and now on back order will be a month before they can get. When I asked why last week when we had install date issuse why was I not told -- answer" I do not know". Then I was asked well what do you want to do? I asked what options I had and was told nott any unless I pick out something else and it will still take 2 weeks . So I said cancel order and got " Ok"
Based on this experience and they lack of concern by the people I talked with I would not recommend ordering anything through this store.
buyer beware! – Look everywhere but here for the furniture you desire. terrible service, rude employees, absent ownership.
My custom furniture order was behind schedule at the factory which typical and understandable. The problem: No one from the store called to update me on its progress when weeks and weeks went by after it's expected 8 week delivery time had passed. Once the furniture was delivered, it was damaged. I spent another two to three months constantly calling the store to try to get a replacement, getting excuse after excuse on why my broken furniture had not been delivered. Laying blame on the furniture manufacturer only goes so far when the stream of communication is prompted by me, not by them. Don't get furniture here unless you want to be committed to wasting your time ensuring they do their job.
Aviod this store - rude employees and terrible service – Made the mistake of buying a couch and loveseat from this place. We had bought several furniture items there before. Had to order the furniture - no room for negotiation on price or delivery charges. Told that furniture would be delivered in eight weeks. At the seven week point we started calling...very rude service, even spoke to the manager/owner of the store. No furniture at the eight week point. After nine weeks, got a phone call it could be delivered on a Friday. After checking our schedule, called them back an hour later. We were told we "missed our window" and now could not get it for three more days. Again, no break on charges of any kind. I was disappointed at how they treated a repeat customer buying over 2K worth of furniture. They really do not seem to care how they treat customers and I do not recall ever receiving this type of "service". Never again with this place!
Great Store! – I recently purchased a bedroom set from Esprit Decor. I found the staff to be very helpful. They took very good care of us, without making us feel as if someone is breathing over our shoulder the entire time. They have a great selection of furniture in the store as well as
cataloges to look through. My set was delivered without a scratch on it. I will be going back to this store when I am ready for a new living room set.
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