880 Wigwam Pkwy Suite A, Henderson, NV | Directions 8901436.036530 -115.022380
8:00AM - 8:00PM Eastern Time
Neighborhoods: Gibson Springs
Webgistix, part of Rakuten Super Logistics, specializes in fast and accurate ecommerce B2C order fulfillment. Webgistix has a 2 Day Delivery network of fulfillment centers, which means your orders will reach 98% of the U.S. within 1-2 days and depending on the weight of your product you can save on shipping costs for ground shipments. To learn more about the benefits of partnership with the industry leader in eCommerce order fulfillment, contact Webgistix today at 866-955-7793 for a free consultation and quote.
We researched nearly two dozen 3PLs prior to choosing Webgistix. Webgistix offered the best account and customer service, SLAs, shipping network and warehouse tech (a major 'plus' for us was the ability to hook into the sophisticated Smartfill console). As a tech company with a proprietary cart system it was very important to achieve a seamless integration between our admin/IMS and W's Smartfill. It was a smooth setup allowing us to custom fulfill, search for or cancel orders all from our admin and then via our Smartfill integration. They even throw in a convenient metrics dashboard.
Customer service is always fast and helpful, we get new products uploaded within an hour. Although we weren't the easiest company to work with during the move-in phase, the on-site staff was always friendly and helpful, possessing an extraordinary attention to detail. The team is beyond thorough when it comes to assuring order accuracy. Oh, and the warehouse itself is beautiful. My only complaint is the speedbumps in the parking lot. Those gotta go.
My experience with Webgisitx has been great. I have tried other external fulfillment centers and they were frustrating, difficult and slow. Webgistix did a great job of getting us set up quickly and showing us the processes for using the services right out of the gate.
Since then we have had a very positive experience using their services. They receive incoming shipments in a timely manner with great accuracy and always report any damages and discrepancy right away. They also ship orders out quickly with a very high level of accuracy. They also handle all of our returns for us, which is something that a lot of other services do not even offer, let alone do well. Compared to the other services we have tried Webgistix is exponentially better than anything else out there that we have tried. It also works great with our storefront on Shopify.
We have used them for almost a year now and it has been a breathe of fresh air.
I did a lot of research and contacted many fulfillment companies before choosing Webgistix and so far I am very happy with the decision. The simple pricing that Webgistix provided us with as well as their professional attitude were what swayed us to signup.
We are lucky as we only have a limited number of SKU's which limits the potential for mistakes but so far order accuracy has been 100%. Customer service is generally great, you have a dedicated account manager who you contact for everything and if they do not know the answer to an issue straight away they will find out for you. Personally I would prefer several contacts for various issues (i.e. billing, IT, shipping) so as to not be bothering the same person all the time but that's my opinion.
Outsourcing fulfillment is a big step for any company and it takes time to iron things out so that both parties are happy. The hardest thing is that you are not in control anymore and you cannot simply jump on an issue instantly as you would previously have done. This takes some getting used to but I have found Webgistix always happy to help and if possible they will really make that extra effort.
My business would simply not be possible without Webgistix but we are off to a good start and I am excited about our future partnership.
We chose Webgisitix because we wanted to be able to focus more on managing the growth of our business. We were spending all day filling orders which left us no time to grow. Outsourcing fulfillment has provided us valuable time to focus on growing the business vs. managing operations. The integration with our eCommerce platforms was seamless and straightforward.
We see Webgistix as more than just our fulfillment house. We view our relationship with Webgistix as an extension of our business and see them as a partner.
We've been a customer with Webgistix for almost two years now, and they've done an exceptional job with our high volume of orders. Near 100% accuracy, very fair pricing, and they are helpful, honest, and fair on the rare occasion there is a problem. Overall, highly recommended!
I visit Las Vegas several times a year for events related to my business. One of my favorite stops is lunch with the senior management at Webgistix. The Webgistix team is always responsive to my business needs and is a strategic partner for our order fulfillment, freight services and more.
Saved me money on shipping – They just saved me $500 on the cost to deliver my products from Asia to Las Vegas - love it...
Helpful customer service – The cost of what I pay for Webgistix to help store and pack my customer orders is more than offset by what I save on shipping so it was an easy business decision to outsource my order fulfillment to them. I just started shipping from their Reno location in addition to Las Vegas and Atlanta. Their customer support team is always responsive and helpful.
Webgistix does a great job – We just started working with Webgistix at the end of last year and things are going great. The integration with our Magento shopping cart went very smoothly and we have just added our Amazon order volume into the mix.
Of course it is fun to have an excuse to go to Las Vegas and make it a business trip :)
Thank You For Reviewing Our Services – Thanks to all of you who have submitted a review of our fulfillment services. We at Webgistix are saddened to hear that some customers have felt our service levels were not sufficient, and would be more than happy to discuss any issues through email or over the phone.
Webgistix was named to the “Best Companies” list by the International Association of Outsourcing Professionals (IAOP), has won three consecutive “Outstanding Service” awards from UPS, and maintains an A+ rating in the Better Business Bureau (BBB).
We have served hundreds of customers and shipped millions of orders globally during our ten years of experience, and remain committed to the highest standards of operational performance, responsiveness, and customer support. We always welcome your feedback.
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