880 Wigwam Pkwy Suite A, Henderson, NV | Directions 8901436.036530 -115.022380
8:00AM - 8:00PM Eastern Time
Neighborhoods: Gibson Springs
Webgistix, part of Rakuten Super Logistics, specializes in fast and accurate ecommerce B2C order fulfillment. Webgistix has a 2 Day Delivery network of fulfillment centers, which means your orders will reach 98% of the U.S. within 1-2 days and depending on the weight of your product you can save on shipping costs for ground shipments. To learn more about the benefits of partnership with the industry leader in eCommerce order fulfillment, contact Webgistix today at 866-955-7793 for a free consultation and quote.
A friendly, honest company. – Webgistix is a great company, an honest one trying to do the best they can for their customers. There were a few complications setting up our account, but after those were resolved it was smooth sailing. I had the opportunity to go down to Vegas and meet with the CEO, and we chatted over a lunch and a tour of their fulfillment centers, which ran like clockwork. I came away with the impression that this was someone who really cared about my business, and there are few enough companies I can actually say that about.
Curious – I have to admit I'm a little surprised by the other reviews here. I've had an extremely positive experience with Webgistix. I have a background in warehouse management, so I know all the hassles and time involved in scheduling dock appointments at the warehouse, receiving pallets of merchandise, checking the contents, sorting it, storing it, and eventually picking and packing order for customers.
With that in mind, it was a no-brainer to use a service provider, and this company has went above and beyond what was required of them to get us what we needed, when we needed it. Highly recommended.
Problematic – We had similar problems with webgistix. We asked them to do physical inventory counts so that we could manage our business better. They did the count in one location, but had to be asked repeatedly to update the online inventory. The other location never updated the counts until we finally gave up and pulled the plug.
If our online inventory counts aren't accurate, you can imagine the trouble we had with backorders, resupply orders, etc. Impossible to take our business to the next level.
Upon termination, they did everything they could to drag their feet, make us jump through hoops, and essentially held our inventory hostage.
Don't trust your business with this company – Fulfillment is a tricky thing. You are trusting that a third party will provide great customer service to your customers. If the service is poor - your customer will blame you, not the fulfillment service. Webgistix has cost my company in terms of time lost, customers lost, incorrect shipments to customers, failure to fill back-orders, failure to respond to our companies inquiries, slow receiving and update of inventory, incorrect charges, and generally horrible, horrible customer service. I am a patient and forgiving person, but we had no choice but to fire Webgistix - never have I seen a service provider provide such shoddy service. Do not trust your business and your customer service with this company. Period.
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