Phoenix >Women's Clothing > Kaira's Bridal & Tux Super STR
10017 N Metro Pkwy E, Phoenix, AZ | Directions 8505133.576862 -112.118391
Mon.-Fri.10:00 to12:00 Saturday 10:00 to 6:00 Sunday 12:00 to 5:00
Neighborhoods: North Mountain
Best Bridal Shop in the Valley. I bought my dress here last weekend and it was an amazing experience. They had the best selection, the best staff, and the best prices. The staff bent over backwards to find me a dress that was everything I dreamed of and in my price range. I felt like a princess in my dress and could not be happier. I walked out of there on Cloud 9 (unlike the tears I was shedding when I left Davids Bridal the day before). I was even happier that I could get everything I needed for my wedding in one place. Having bridesmaids, tuxes, flower girl dresses, all my accessories all from the same place was perfect. No running around shop after shop. Just want to thank everyone there for a great experience. Everyone needs to go there.
Kaira's Bridal was the worst experience I've ever had in my life. They ordered the wrong size dress twice and now won't fix the problem. I've called and left messages for weeks now. I now have no wedding dress for my wedding. Wouldn't recommend them to anyone!!!!
I'm so happy!! – I recently purchased my wedding dress at Kaira's Bridal. I LOVE Maggie Sottero dresses and they had all of the dresses I really wanted to try on! They were so helpful throughout the whole process and really understood the look I wanted on my wedding day. The staff actually picked out the dress I purchased! A few weeks later I also brought in my bridesmaids (all 7 of them!) and they helped me find a dress that looked beautiful on them and complimented my dress. My mom also bought her dress from them!
Kaira's Bridal made my dress shopping experience so relaxing and fun. I went to a few other stores and I really think they are the best in the valley! They have a great selection for brides and bridesmaids and are very affordable. I can't thank them enough for all of their help!!!
Kaira's Bridal is HORRIBLE! – I think most brides would agree that their wedding dress is one of the most important aspects of their big day. And most would agree that a bridal salon's job is to make a bride feel special, welcomed, excited, and most importantly NOT stressed. Unfortunately, my experience with Kaira's Bridal was the complete opposite!
I was first introduced to this company at the Arizona Bridal Show. I fell in love with one of their gowns, but it a had a hefty price tag. They stated that they were offering a show discount & free veil, which caught my attention. After trying it on, I knew it was THE ONE and proceeded to hand over my deposit. After the fact, I asked around and found many other places listing the dress for around what I paid for. So, my suspicions are that they marked it up to give the illusion of a good deal.
My gown was set to arrive the second week of January, which put it at 7 months from the time I placed the order. I gave them a call to see if it was in and they stated the shipping date was set for February. I didn't question the date change seeing the wedding was in April, and I felt I had enough time.
February comes around, not a peep from them. Again, I follow up and they say they will call the manufacturer to see what the delay is and call me back: they never did. Are you seeing a trend here?
I call them back the next day: Again, the girl on the phone was super short with me, I could barely get a word in. She said it would be in no later than the 26th (of Feb) and tried to end the conversation there. I asked, "What? And why is my dress so late?" and she replied that it's backordered. Seeing this is the third time my dress has gotten pushed I asked, "Well, how do I know that you won't change the date on me again?" to which she replied "Cuz, it's for sure sure". LOL! I was so angry to the point of shaking that I decided to end the conversation there and calm down. It's like the minute I handed over money to them - the customer service ended. They should've been doing everything in their power to comfort me and instead I was being cut off with no explanations as to was going on with my dress.
My bridesmaid called the bridal shop on my behalf later that day to try and get things sorted out in a calm manner. Well, the manager was completely rude to her, and not once she did offer any sort of empathy for my situation. The conversation got VERY heated, and it basically ended with my bridesmaid telling them they they would be hearing from my fiance. We really didn't want him to get involved, but they left us no choice. He called and spoke to the owner and got them to 2-day ship my dress.
The only phone call I ever received throughout this horrific experience, was the day it finally arrived. I couldn't tell you how my days/nights I cried about how badly this dress experience had unfolded. It was an immense amount of stress on top of the expected stress that comes with planning a wedding. I realize that there are things that happen that are sometimes out of our control, but I feel it's how handle the situation that matters the most. All I ever wanted was a few follow up phone calls and a little empathy for my situation. Was that too much to ask?
I apologize for the novel of a review I've left here, but I'd hate to see another bride go through a similar experience. Purchasing my dress from Kaira's Bridal was the only regret I have when looking back at my wedding. STAY AWAY!
Great Prices and Service! – We came in to town on Thursday for a Saturday wedding. My son still needed to be fitted for his tuxedo. The employees were very professional and gave us great service even though the store was very busy. Not only was the service great the prices couldn't be beat! My son looked handsome! The tuxedo fit great! Thanks.
Amazing Prices & Customer Service! – We got my oldest daughter's wedding dress & bridesmaid dresses at this shop & now are returning for another daughter's wedding! Their prices can't be beat & their staff is very pleasant & accommodating. Just off I-17 near Metro Center Mall, it’s real easy to get to. This place is a bride’s dream store!
Best Bridal Shop In Town! – I bought my Bridal and Bridesmaid dresses from here 7 years ago, and continue to go back over the years. My experience was AMAZING!!!! I had found my dress in a magazine and at another local shop. They special ordered it and beat the price by 50%!! Same for my Bridesmaid dresses! And all of our our dresses were in before the promised time.
Since then I have sent numerous Brides and their wedding parties there. Everyone I have sent has had the same things to say as well. I have been back for a few weddings that I have been in, and again same great customer service and awesome prices.
To me consistency is key when running a great business, and Tammy, Kaira, and the whole staff have that down!They make you feel like family, and that your day is as special to them as it is to you. Don't waste your time at another bridal shop, head to Kaira's!
Kaira's saved my wedding day! – Kaira's Bridal has amazing customer service and they were so attentive to my needs. I purchased my wedding dress from a different bridal store in Tempe and it was over 2 months late. This other bridal store gave me the run around and told me lies. I left message after message and they never called me back. I walked into Kaira's today and purchased the same dress and it will be here this week. Kaira's was so helpful and made me feel so comfortable. I was in tears over my dress but now I will have my original dress in hand soon enough!!! I can't wait to tell everyone about Kaira's. Thank you so much for restoring my happiness and lowering my anxiety!!!
Best Shop in town! – This shop is the best!!! They are helpful, friendly and the prices are the cheapest around. I have purchased bridesmaids dresses for 4 different weddings through them and now have purchased my wedding gown! I have sent many friends to Kaira's and they too were extremely happy. I suggest you check it out or you'll be missing out!
Kaira's Bridal Is AWESOME!!! – Kaira's Bridal is awesome!!! I had a great experience threw my entire wedding planing. They not only have the best prices but their customer service is great! I never had any problems with them and I would strongly recommend them to anyone who is getting married.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Kaira's Bridal & Tux Super STR on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.