3975 Carothers Pkwy, Franklin, TN | Directions 3706735.912447 -86.820661
Monday - Friday
7:30 AM - 5:30 PM
Not so Accurate – As a business owner myself, I don't like it when someone bashes another business for some small reason. I don't write reviews but I feel I need to at this time. My experience at AAB was less than pleasant and I write this to warn others about their sub-par service. I was told I would be contacted about the status of my car. Didn't happen. If I had not gone by the shop to find out what was taking so long, my car would still be there. I was told it would be 2 weeks for the repair: Didn't happen. It took 7 weeks. When I picked up the car, it was dirty and the paint job was noticably uneven. They said they'd fix it but it will take another 2-3 days. The price kept jumping around and I had to press them for any sort of hard figure. I was always told " we have to go into our computer and that will take a long time". I simply do not TRUST these folks and if I can't trust someone, I will not use them again or reccomend them to another. Be forewarned.
Accurate Autobody – Thanks again for your excellent workmanship-as always-in the repair of our Toyota Forerunner. Brent and Crystal were very friendly-yet professional-in the manner in which they handled everything.
It is refreshing to be able to entrust the body work on our vehicles to a firm like yours-knowing that the job will be "first class." I continually tell my friends and colleagues about your business.
Thank You! – Again, I wish to thank you for your wonderful customer service. Although we will never understand what the coating was on my car or how it got there, the one thing I do know is that I could not have received better service or cooperation while correcting the problem. Even the Enterprise folks were most helpful and accommodating. You certainly have my husband's and my appreciation.
Since I am often in the classroom training 10,000 Metro employees on customer service, leadership, and communications, I can easily relate my experience with Accurate. We talk about the negatives of poor customer service, but few are able to talk about the positives. I can't think of a better way to applaud your company's service and get you some free advertisement! Again, many thanks for your kindness and expert assistance.
Thank you for the excellent experience – I have been raving to my insurance agent and friends regarding the great treatment I received and the excellent work of Accurate Autobody. Tony, you were incredibly professional, courteous, helpful, and accommodating. I was blown away. How refreshing to deal with an operation that actually values its customers!
Other staff members I encountered were also courteous and accommodating. Obviously this reflects a customer oriented culture at Accurate. One assumes that this begins with your owners and general managers.
My car was returned clean, including the engine compartment, and looking new. The clean-up touches were noticed and particularly appreciated. Even my grown son [a high end vehicle detailer during High School] was very complimentary.
I thank you for your personal attention. Hopefully I won't need your services in the future [one never knows] but rest assured that I will return if necessary and recommend you to anyone I encounter with a need for the servies you provide.
Great Customer Service – I recently had repair work done on my car and they not only did a great job taking care of the dent from the fender bender but a great job taking care of me personally. Due to my work schedule it was impossible for me to get down during normal business hours. Their key drop was helpful and they even went above and beyond just fixing the dent and also did a full detail of my car, which hasn't looked this good in a long time. I'd highly recommend them to anyone!
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