2350 Franklin Pike, Nashville, TN | Directions 3720436.126929 -86.776218
I went to Audi Nashville for a recently purchased used car checkup on Saturday 11/16/2103. The service representative (Mr. Kenny Davis) informed me that there are 2 used car checkup packages one with the basic check (Oil, Filter, breaks etc) and the 2nd one more extensive in which they would check the electronics as well and inform the customer on what needs to be replaced / repaired. I opted for the 2nd option and informed the Service rep that my Side Assist and Bluetooth is not working and also there is a minor oil leak. He informed me that the check up would take 2 -3 hours and I was fine waiting in the waiting area. I handed over my car to Kenny at 9:00 AM Central.
It was about 1:30 AM and no one even decided to pay me a visit while I was waiting in the waiting area to inform me that it will take some additional time. Finally I decided to walk over to Kenny and ask him for a status. He informed me that it should not be long and finally at around 2:00 PM he called me to explain on what was done on the car.
- He informed me that the Side Assist Control Module was faulty and needs to be replaced.
- He said that the mechanic was not sure if the Bluetooth control module was faulty or the wiring was faulty and mentioned that I have to come again next week to do more detailed diagnosis on the same.
- He also mentioned that for the oil leak I will have to come again next week for it to be diagnosed in detail.
He charged me approximately 190$ for the work which was not even complete and also mentioned that there will be another charge applied of approximately 100+ $ for the further diagnosis.
I was extremely furious as I was told that there were faults in the car which I already knew of without even giving me details of the actual causes and estimated repair costs (Besides the Side assist)
I decided to pay the charge and just walk off Audi Nashville. I will never visit there again as their Service Staff are just too busy to do diagnosis and don't spend the time on the vehicles which they should be doing as a part of the service.
Audi Nashville : If you are reading this, please get more staff to manage the work load or get competent staff in your workforce. Don't expect the customer to repeatedly pay for your inefficiencies.
I would not recommend Audi Nashville to anyone for repair work.
most high cost unprofessional dealer – I took my Audi in to have a service estimate it could not be done over the phone. I am a US Soldier that lives 60 miles from this dealership so towing was ahh costly. The car arrived on Monday so I decided to call the dealership NO ANSWER how annoying. I called 4 more times and a lady answered and I asked to speak to the Audi Service DEPT she told me they were out and if I wanted to leave a message I said sure and so I did. After 2 hrs of waiting the dealer called me back. They told me my 2 repairs for a radiator and a water pump would be between 2600-2700$$ I actually called around and this is by far the highest upmark on parts and labor is not regulated. I asked if i could have my car back and they said sure but it would cost for a service in and out at 300.00 and a new towing charge of 238.00 and for a 2 day storage of 60.00 so it makes sense to have them work on the car and they want their money upfront not bad service just bad business i mean how many people walk in out of warranty and dish out 3G's for a minor repair the repair is 15% of the value of my audi itself
Jaguar Porsche Audi Nashville Horrible Dealer – 0 friends1 reviewManuel P.
I took my Jaguar there and tried to explain to the service consultant what was wrong with the j-shift lever not working properly nor the lights coming on to indicated which gear the transmission was in.
He covered the letters with his hands and told me that they were working but hard to see because it was daytime. I have to move his hands to see what he was talking about and had to explain that the lights would be red if they were actually on.
To make a long story short, they broke my shift knob and tried to tell me it was like that when I brought the car in and when I questioned the service consultant, he got disrespectful and rude with me.
He told me " We didn't throw rice on the car and marry it, we just worked on it". I told him that I should have known better because of the way I was treated previously there and was hesitant to bring the car in again.
He told me that maybe I didn't need to bring the car back again at which point I hung up on him. I called back and spoke with the sales manager and explained that I wanted to speak with the GM when I came to pick up the car.
He was apologetic but did not believe that the service consultant would have acted as he did. I don't know why I even bothered for he stood behind his mechanics poor workmanship which I pointed out to him and explained what had been done wrong.
What I learned from my two experiences with this dealer is that the people do not appear to be competent, knowledgeable nor care about the customers, that is unless you are there to buy.
It is nothing against the brand they sell but if you have to take it to them for repairs, I would prefer to buy from a dealer that actually take good care of their customers after a purchase.
The only reason they actually receive a star is because it is the lowest mark available but they do not deserve such a high mark and need to work at it.
Waiting room is very comfortable – I recently purchased a used 1999 XJ8 Vp and Had it serviced at JPA NAshville, where I do intend to continue with service. The car is in pristine condition, garage kept and also serviced at JPA Nashville. The waiting room is very comfortable, and the my service writer is totally professional.
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