Catering >Cake & Catering Co
145 N Main St, Collierville, TN | Directions 3801735.043752 -89.664941
Do not use this company - I'd give a 0 but it's not possible – Over a week before my son's first birthday party we placed an order for a custom cake. We signed a contract for delivery at 9:00 on Saturday morning, which you will notice is what time their website and this listing says they open. My wife, amidst the chaos of party preparation, drove the 10+ miles to pick up the cake, arrived at 9:10 and waited until 10:00. No one was there. We called the number and left a message, nothing. I found their home number and called, talked to the owner's husband twice. No response from anyone. We had a friend stop by from 10:45 until 11:15 to wait for them. No one showed up. Needless to say, we'd already paid for the cake. We called Miss Muffin and they had something ready. Miss Muffin and Muddies will get all of my business from now own. My name is Matt Ervin if you have any questions about this review. It is 100% accurate.
Awful Customer Service – We ordered a white wedding cake with three blue flowers and got a blue cake instead. Our groom's cake left out many of the details that we ordered as well. When we politely questioned Patricia about it after the wedding, she told us we signed a contract. We got what we got. Too bad.
Now, let's review. We ordered a white cake, got a blue one, and they blame it on us. Unbelievable. What was even worse was the customer service after the fact. Decent customer service should dictate that they make it right with a partial refund or at least a store credit. No way Jose. All Patricia could do was get highly defensive, and she couldn't fathom the fact that they actually made a mistake.
The blue cake tasted good, but couldn't be more disappointed with how we were treated. To be honest, it was awful. We cannot recommend the Cake Company and please be aware that if you don't get what you ordered, there is absolutely no recourse to make it right by the customer.
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