Atlantic Auto Group Svc-Parts

(609) 646-3909 | View Website

6820 Tilton Rd, Egg Harbor Twp, NJ | Directions   08234

39.391061 -74.558240

 
Automotive Repair, New Car Dealers, Used Car Dealers  more

More Categories: Used Truck Dealers

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Reviews for Atlantic Auto Group Svc-Parts

Doesn't Recommend
1.0
over a year ago

Horrible Sales – In September 2011, my husband and I ordered a new 2012 VW Passat TDI from Atlantic VW and gave the dealership a $1,000 goodwill offering. The car was ordered and we were told about 6 weeks for delivery. Six weeks turned into almost 4 months.

My husband continually called John Park, the sales manager, and after unanswered calls and messages, he finally told my husband in early January that the car had actually come in ten days earlier and was sold three days later! I guess our goodwill offering and custom order did nothing to assure this vehicle was ours. John Park did not sound sincere when apologizing for the mistake; the apology was ridden with excuses. John made ridiculously absurd compensation offers and did nothing to make up for his mistake.

While John Park was looking for a dealership to trade with, I took it upon myself to call several dealerships in the area to find the car I wanted. A couple weeks ago, John Park called to say he found a car for me. I told him that I was actually on my way to another dealership to look at the car and asked him how he planned to compensate me for my aggravation, time and his mistake. When I wasn’t satisfied with his answer of a small, negligible discount, he began yelling at me about what a great deal he was giving me. I was fed up to say the least.

I no longer trusted John Park and was unsure of his commitment to making this sale. I ended up working out a deal with Prestige Volkswagen in Turnersville, NJ and we drove home with the exact Passat TDI I originally ordered that night.

My husband made arrangements to collect our money 2 days later. When my husband got there, John Park was nowhere to be found and he never submitted the paperwork to refund us our money. My husband waited almost an hour to get our money back.



I will never recommend Atlantic VW or any dealership this sales manager, John Park, works for. In the state of our economy today, it amazes me that we would be treated in this manner and that a sales manager of all people wouldn’t care enough to take care of customers that already handed him money. The dealership held our money and reneged their side of the deal. I can only imagine this was an attempt by John Park to win two sales, even if that meant the original customers had to wait longer.

I’m happy we finally have a safe and reliable vehicle for my now more than 6-month-old daughter; I’m just disgusted that it took this long with this much aggravation.

over a year ago

Again, There is no excuse for our inability to satisfy your request. It was sold in error while the mgr you were working w/ was away unexpectedly. The mgr wouldn't intentionally misrepresent our intentions to sell you the vehicle. We are committed to improving our Customer Service & Community Commitment one customer at a time. We are glad that you now have your vehicle and if there is anything we can do for you in the future call me directly @ 677-6110 and hopefully regain your trust.

Doesn't Recommend
1.0
over a year ago

Bad sales, do not buy from them – I put a $1000 deposit for a new 2012 Passat back in early Sept 2011. I figured since we had to wait anyways, why not get what I want in options. I was told about 6-8 weeks for delivery and was told to call in a about 4 weeks to get a status update. I called and was told John Park (sales Manager) was going to handle my sale, and my order was delayed and delviery was to be expected sometime late Dec. I patiently waited making a few calls in between for a status update. I called the week before Christmas was was told the car might be here early and will get a call back. Well no call back, so I waited and finally called and found out John was on vacation. I left a message for him to call me back after the holidays. I received no call back. I called several times and was given the run around for about 2 weeks. I finally received a call the second week in Jan and was told my car arrived early and for some reason it was sold to someone else. Well I was not happy. The only thing John offered for the mistake was to order a new car and wait 3 months and this time it wont be sold. I did not agree. I told hi to find me another car and call me back.

Well in the end I ended up getting a my almost exact car a week after from another dealer. After, John called me back saying he found a car for me. I told him since he couldn't compensate for the mistake I bought a car from someone else. John just said ok and hung up. I felt like I was more of a bother then a customer.

Atlantic lost a paying customer and I will never buy a car from them, and I will never recommend the dealer.

If the sales manager treated a customer like this, I can only imagine how the rest of the staff are.

I gave 1 star because there is no option for zero star.

Similar review submitted to other top sites

over a year ago

Again, There is no excuse for our inability to satisfy your request. It was sold in error while the mgr you were working w/ was away unexpectedly. The mgr wouldn't intentionally misrepresent our intentions to sell you the vehicle. We are committed to improving our Customer Service & Community Commitment one customer at a time. We are glad that you now have your vehicle and if there is anything we can do for you in the future call me directly @ 677-6110 and hopefully regain your trust.

 


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