2 S Washington Ave, Bergenfield, NJ | Directions 0762140.927844 -73.996014
Ever deal with a company that doesn't get it? I've dealt with rude staff, no return calls, no manager presence and ignorance. My complaint is not on the physical, but more on the management. I would bring my business to another place with better equipment, hours and stability. This place is bound to close one day soon and then your membership doesn't exist. That's the problem with these "wanna be" gyms.
I think this gym is great. The staff is friendly and always available if I have any questions.
Assaulted by OWNER of gym – After 4 years of being in this gym I was kicked out for slamming weights. I have never had a problem with staff or other members regarding this issue. The owner of the gym approached me, ripped the earphone out of my ear and told me to "GET OUT NOW" while yelling and pointing in my chest,. He demanded my name, which I refused to give, and pushed me against the wall and demanded it again. The cops were called.
Worst gym ever, machines are constantly broke, overcrowding, and on top of all that the owner is the biggest POS I've ever come across. Stay away from this gym.
SCAM – Yes...it's cheap. For the price it's ok. Until you have a problem. There is a high turnover in employees because the owners are asses. they try to hook you in on a low monthly payment and expect you to pay no matter what. so imagine if you had a problem with your card, and they ban you because you didn't pay. but they continue to charge you with late fees even if they won't let you in unless you formally come in and discontinue services. If you wanted to talk to a supervisor, or manager they hide under a corporate veil and only will allow you to contact them via email. There is no phone number or no way you can talk to anyone.
They are robbers – Stay away from this place..their only intention is to rob money from you. They will not tell you that if you dont cancel your account in person you will be charged for ever. They will not send you any mail/correspondence to let you know that your membership is still active. They will wait 6 months and add $10 late fee to the monthly $10 and send you the bill for $120 in total. Then they will never let you talk to management. When you sign up for 2 years you would think that your membership is valid for 2 years and it will be cancelled. But even if it is not cancelled they will not correspond with you to let you know. They will wait for the fees to accumulate and send you a bill. This is how they make money. Stinky place. Absolutely rude and inefficient management. Please stay away and be careful...
Bully Management, Criminal – I did not mind the gym. Although it was no frills gym, for $7.50, I don't complain. Then, came the reality. In the middle of the year, I was told that there would be an extra annual membership of $20, although they told me, and I confirmed by asking again, that there would not NO additional charge if I join for 2 years, which I did. When I asked to speak to the management, they said the supervisor was not available, although the supervisor obviously was since she was talking to her. THEN, THEY CANCELLED MY MEMBERSHIP! Right there before my eyes, as I insisted on talking to the supervisor for my complaint. When I called numerous times and finally got to speak to the management, he said, "Your patronage is not wanted here."
WORST customer service !!!!! – I signed up for 2 year contract....but only went 3 months because i moved out....i called in to cancel....they said i cant...i was like okay, fine, i will take 2 year membership loss since i was the one who made the choice to sign up for the contract,....i took responsibility for my actions....i was told i will not get charged after 2 year...
after 2 year...i still keep getting vharged..I HAVE CALLED 20 times to cancel over the phone..they say I HAVE TO COME IN to cancel....i am not in that area anymore....its immposible for me to just "stop by"....I CALLED MANAGER 10 TIMES...she doesnt call back...when she finally called back...SHE WAS RUDE...AND HANGS UP...HORRIBLE.....
Stinky place... – crappy place hated it so much... there are so many good gym's around...
btw machines are pretty old...
Happy Member – Fitness II is a new gym and I think it's great
The staff is really nice and they have nice equipment
It's only $10 a month
Pay your bill and you won't have any problems!
thieves!!!!! – fitness ii is a cheap gym, but they have absolutely no idea how to run a company!! first, they put the wrong phone number in their system for me, so when my credit card was lost and i got a new number, they were never able to contact me to let me know my membership wasn't going through. then, after i took care of that i had paid half the balance one week then said i would bring in the other half the next week. fine. they even called me the wednesday before the friday i said i would pay to let me know my balance and i said i was coming friday, they said fine. Well, with $20 left in my bank account they decided to hit me 6 times with different small amounts (a tactic Bally's was sued for in the past) so once i got overdrafted i was also hit with 6 $35 late fees from my bank. This caused me to be stranded in philadelphia with no gas money to get home. After calling the gym, crying hysterically, the managers were very sympathetic but could do absolutely nothing for me. i did not even receive a phone call from the boss to apologize and i had to wait 6 hours in a parking lot till my friend came to get me. after all this, i had to cancel my bank account and had a $2 balance with the gym. i called the next day and told them that this was disgusting behavior from a $10 a month gym and i filed an affidavit with my bank and to cancel my membership. Again, the manager said "okay, i'm sorry to hear that, i will note this in your account, don't worry" the decision about the late fees has not even come through yet, and who keeps calling me with new increased balances every other day??? FITNESS 2!!!!!! I keep being told it will be noted in the account, i am not allowed to speak to the boss, Theresa, and yet the people i am allowed to talk with don't have the authority to make decisions!! I have never seen a more poorly run business in my life, and if you want to avoid the biggest headache in your life just go somewhere else!!!
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