3801 Lafayette Rd # B, Indianapolis, IN | Directions 4625439.824383 -86.234702
Fri-Sat: 8am-7pm, Sun: 9am-5:30pm, Mon-Thu: 9am-7pm
I would NOT recommend this place to anyone. I called the business owner to make an appt noting that I'd found a 10% coupon on THEIR website that I would like to use. The only specifications on the coupon was that you had to spend $100 or more to receive the discount. She told me she knew about the coupon and to come to the shop. The braiders were unprofessional and a bit rude at times. I brought in my own hair to be used for braiding and they told me my hair was "no good" and that hair was provided with the service. After they were done, I went to pay and gave the coupon in which they told me they would not honor. I reminded them that I told them about the coupon up front and they said it wasnt a problem. It became a confrontation with 4 of the braiders vs myself. They gave every excuse in the book as to why they would not honor the coupon. First they said the coupon was expired. I showed them there was no expiration date on the coupon. They told me the coupon was only for certain styles. I showed them that the coupon didnt specify a certain style, just a certain amount. They went on to say that they gave me free hair with my service to which I replied, "you give everyone free hair with their service." So, out of responses, they said i would have to talk to the owner. Keep in mind, they all began to speak french amongst each other about the situation. The owner got on the phone and I reminded her of our initial conversation. She gave every excuse not to honor the coupon and we continued to go round and round with no resolution. I finally asked her if not honoring a 10% off coupon that was provided by them would be worth risking the repeat business of a customer. Obviously it was. I paid the price without the discount and let as a very disgruntled and unsatisfied customer. I will never patronize this business again and I suggest you don't either!
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