3520 64th St, Urbandale, IA | Directions 5032241.627542 -93.705361
M-F 7:00am - 7:00pm, Sa 10:00am - 5:00pm
SCAM? – I will post a new review "IF" I ever get the part installed. Thurs 12/8 Russ Appliance came by & manually defrosted my freezer. Said they will install the part tomorrow, Friday 12/9 between 12-4. I was stupid & wrote a check for ALL labor & the part $200+. Never showed up or called Friday. I called 2x. Both the owner & the tech. Call on Sat & left messages, too. Call owner Monday, 12/12. He said the tech was sick Fri & he had car trouble. Said he would be out 4:30 or later either that day or the next day, Tues 12/13. Never received a call on either day, then they never showed up. Called the owner last night, Tues 12/13, his mailbox is full. Called the tech & left a message. Today, Wed 12/14 still have not heard from either. Call just now @ 11:15 & I get a message that states “the person you have called is unavailable right now, please try again later.” I get that message for both the owner & tech.
I think we have been scammed – My husband got a hold of Russ Appliance Service and they came out the same day to repair a dryer; Russ told us it needed a new circut board and would need $285 from us to order it and should receive it Monday or Tuesday; would go ahead and schedule Tuesday to return to fix. He has not returned nor has he returned a half dozen calls to find out the status. He cashed the check that he required before ordering the part immediately. I am very concerned about being ripped off by this company.
I scheduled a diagnostic appt around 27 January and Ryan promptly called and said I needed a $275 pump. I authorized the repair that day. Now, 3/3//11, more than 1 month later, I haven't heard anything more from either Ryan or Russ despite approximately 12 calls and 6 messages left. Impossible to get in touch with directly. Terrible service.
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