3450 Centennial Rd, Salina, KS | Directions 6740138.775105 -97.63134
M-F 9:30am-6pm, Sa 9:30am-12pm, Su Closed
VERY RUDE & UNHELPFUL!!! – This is shipping center is absolutely horrible! There is a 22-25yo guy that works the front desk at this location & his mom should smack him for the way he treats people.
My package was left in my yard, in the rain & was soaking wet! I went to this office to make a complaint, I knew it wasn't them that did it & it was the driver. When I went in I waited at the counter for about 4minutes, said hello several times & then this guy walks through the door....telling whomever he was on the phone with "by I love you" Didn't sound like it was related to his job.
As I set my soaking wet package on the counter I said "I know this wasn't you, but this is what I found in my yard", he gives me a crazy look and says "A-n-d, what am I supposed to do", I was upset b/c these were legal papers from my lawyer but once he said that I was almost on fire!
I said "I need to speak with a suporvisor please" immediately he says "we don't have one". I'm perplexed & heated....and now angry!!! "what do you mean theres no suporvisor?" "we don't have one". "Your serious theres no suporvisor here at all" "nope so theres nothing I can do"
Before my top completely blew I asked for their name & the corporat phone number. "It's on the package" "and that would be?" "1800GoFedEx".....I left.
No I didn't go in all tee'd off, I wanted help & to see what could be done. And then this "Customer Service guy" wants to treat me like that....I filed a complaint with the BBB and within 24hrs I was refunded my shipping, recieved a $25 shipping gift card, & they covered my Attoreny's cost to replace the paperwork & his time. This branch of FedEx has to be the worst in the country! BEWARE BEFORE YOU USE THEM! I closed my FedEx Business account & will NEVER use them again!
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