McKinney >Massage > Massage Envy - Craig Ranch
8950 State Highway 121 Ste 340, McKinney, TX | Directions 7507033.126808 -96.731865
Sun 10am-6pm; Mon-Fri 8am-10am; Sat 8am-8pm
Well folks, I just found out that I am stuck in a binding contract with Massage Envy for the next year. I asked the girl at the front desk if there were any cancellation fees, or fine print regarding cancellation that I should be aware of and she told me no. When I signed the contract I was under the impression, based on what the front desk girl told me, that I could cancel at any time. Turns out that is not the case. The only way they will let you out of the contract is if you have to move, otherwise I'm stuck with it until the contract is up. I had zero issue with this company until they pulled this shady business maneuver. If you are going to go here, DO NOT, sign the contract unless you are 100% OK with the fine print. Two thumbs down. Way down. All because of shady business tactics.
Massage Therapy everyone needs.... – I scheduled my appointment while running errands and had a wonderful experience from my phone conversation with Joe to getting a massage that offered more than relaxation....my tension headaches that linger during the allergy season went away and I was able to sleep through the night for the first time in months! I can understand the therapy aspect of massage now and will be sure to take advantage of my membership more.
Great Massage Great Price – I am not that huge of a fan of massages - but pilled something in my back and was having terrible pain. i went to this Massage Envy location and had a wonderful massage - the pain I was having subsided and the therapist gave me some great tips as to how I could help my back if it started to hurt again. The price was also right - I will definetly be back!!!!
Hi Uptown Julie!
Yea! We're thrilled you had a good experience and shared it with us. We're very grateful for your positive response, and we truly hope that you'll have a good experience each and every time you visit us. To this day, with our members that get massage on a regular basis and use their membership actively, every single one says "This is the best membership ever!" Every single one!
Rude employee – Not all massgae envy branches are created equal. Been in one that was awesome.
Called this location to book a 1 hr massage. At first, she was nice but upon finding out that I was not a member and I was using a gift card it started turning around. I didn't mind at first but when I specifically requested for a female therapist, that blew her off.
Management should look into training their employees 'bout etiquette.
We certainly do hope that all Massage Envy clinics treat everyone with the same respect, courtesy, and etiquette that any person is deserving of. We strive for the utmost in customer service, and if we aren't meeting that expectation, we would love to know more! Thank you for your response. We'll work to ensure that this type of experience is never repeated, for you or for any other client we see. Our end goal is for every client to receive a customized massage experience that will help him/her feel the relaxation, stress relief, and overall wellness that good massage can bring. If you have further questions or inquiries to share with us, please contact Michelle at 972.370.3689 option 2, she is the clinic administrator for the Craig Ranch location. We can assure you that she is dedicated to a fantastic customer experience for every client.
RIP OFF! – I recently moved to Texas from Florida and was a member of Massage Envy in Florida. When I went to the Craig Ranch location I was told that the price per month was $10 cheaper than what I was paying in Florida. Interesting to find out as I never knew. They instructed me to let my current membership run out and then to start a new one to get the lower price per month. This whole time I had 2 pre-paid massages that I just hadn't had a chance to use during the move. When I recently went to make an appointment I found out that because I let my membership expire, which I was told to do by both the location in Craig Ranch and Florida, I lost my 2 pre-paid massages. I am out $120 and there is nothing they were going to do. I wasn't told by either location that pre-paid massages expired with your membership. What is the point of pre-paying for them and having the ability to use them when you wanted. This place is a rip off!! Be careful if you decide to join.
I'm sorry you had this experience, it's not what is expected of our staff at the clinic. No one is ever required to be a member with us, but when clients join, they receive the deepest discounts in exchange for their desire to return to the clinic at least once per month. No one is ever required to be a member, but you receive an additional 40% minimum discount when you are, & it just makes sense when you make massage part of an active wellness lifestyle!
If you'll please contact Michelle or Alesha at Craig Ranch, they'll be happy to listen further to the problem, get the exact details, then help you out and ensure that your experience is 180 degrees different. We pride ourselves on good customer service, and this certainly falls outside the realm of such.
Rest assured, our intent and desire was to transfer you so we could SAVE you $$! Please let us make it right!
You can reach the clinic at 972.370.3689 option 2. Michelle & Alesha will be excited to help you!
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