950 N Carolina 66, Kernersville, NC | Directions 2728436.1064418 -80.0615435
M-F 9am-8pm, Sa 9am-6pm, Su Closed
Kernersville Dodge - DON'T BUY HERE!!!!
I had a 2006 Raider truck that I traded for a 2000 Cadillac Deville. My kids got big and I needed something to get them in and out of. The Cadillac looked good and we agreed to a straight up trade. I told them there was some shaking and would need the tires balanced to ensure that was the problem. The dealership wanted to charge me $40.00 to balance the tires. Should of left right here but the nightmare continues. The tires were balanced and the shaking went away. I bought the car with what I thought was a full tank of gas. When I left dealership on my way home the car cut out and the check engine light came on. To say the least I was boiling hot. Im stuck in the middle of the street with cars coming off the freeway. I called the dealership and they said well just try and start it in 5 minutes and if it doesn't start we will send someone to get you. Once I got my temper under control I said to my wife the gas gauge isn't full. I said there is a gas station about a quarter mile away Ill go buy a gas can and bring some gas back. I also most got hit trying to cross the busy intersection. Paid 15.00 for a gas can and put two gallons of gas in the car. When putting gas into the car a tractor trailer almost hit me and the car coming off the freeway. I got the gas into the car and let the dealership know not to send someone. I got the car home and tried to figure out what was wrong. The next day I drove the car and the check engine light came on. What a mess now something else is wrong with this car. I went to autozone and had them print out the codes for me. Codes said something was wrong with the TCC and a engine misfire. I googled the codes and it the TCC is an expensive repair. I went to the dealership and told the manager that the car had issues and if they would take the car back. Manager says he would need to look the car over and see what they could do. I agreed and they gave me a car to drive. Two days went by and nobody called so I decided to check in. The service center had no idea what I was talking about and said they would call me back. Service called back and said they replaced something in the fuel line and now the gas gauge would work. They also said the check engine lights were a cause of the broken gas gauge. I said I want to speak with the manager. I asked that he take the car back and he said no gas gauge works. I asked my wife to go get the car. They couldn't find the car and tried to give her another car that was in the service center. They did find the car and used all the gas I put in the tank. My wife brought the car home and the next day I drove car to work. The car just shuts off - electric everything. Almost got rear ended. I was at work and sent an email of the situation. I did get a call back from the receptionist there to let me know she got my email and that a manager would call me. Its been two days no call. This place sells everything as is. So legally they will just sell you crap and stand behind that statement. Ethically - well they have no ethics. I asked that they take the car back give me what I traded and I would pick another car. I was going to drive this car back home for the holiday but how can I its a death trap. Hope I can save someone else from dealing with these people.
i drove up from Jacksonville nc to the dealership only to find out the truck I was suppose to get right then, was under repair. I wasn't told unitll I officially got there, so I drove a 7 hr round trip to fill out paperwork and drive home. id been emailing about this truck for a week before I got there and had talked to them on the phone about it so its not like no one knew I was interested in this truck. but things happen so owell I got over it, and due to the fact I drove all that way for nothing Leon made me happier with a way to deliver the truck to my house and it was free since they comptd me for the gas I used to get there. im on day 3 of waiting for this truck to get repaired so I can finally receive the truck im trading for. on the plus side they did have a childrens room in the dealership for my little one so kudos to you guys for thinking outside the box.!
I went in with my husband and our 3 children to buy a newer used vehicle in September 2013. We were not sure what we wanted when we got there, but Leon was great at helping us figure out what we could get that would fit in our budget and we ended up buying a 2010 Dodge Ram 1500. My husband loves his truck and all in all it was the best used car buying experience we have had out of the ones we have bought so far, but if I were to complain about anything it would be the time it took to get the paperwork done after we decided on the truck. It took over an hour for the paperwork to get done so that we could get back to see the manager who goes over the paperwork with you for you to sign it. Once we got back with the manager, that took an additional 30+ minutes. It may not have been so bad had we not had our 3 kids with us, but I think an hour and a half to two hours on paperwork is a little ridiculous.
Thankfully they do have a play room for the kids to go into, which did help a lot while we were trying to decide on a vehicle, but of course the kids got bored with that by the time we got to the paperwork.
Excellent experience buying and financing our new car! We will definitely be repeat customers and return to this dealership to purchase any future cars. Only complaint with the car (not sales) is the tires keep going flat. Carefully check the car/tires when you purchase.
I could not have had a better used car buying experience. They were very patient with me even though it was very busy. I did not feel pressured to buy, and they were very helpful when the right truck came in.
I purchased a 2013 RAM 3500 on Tuesday, July 16th. We traded two vehicles in on this one, and was very pleased with the trade-in values offered on both. We were also able to negotiate a fair price on the new truck. Our sales person was Julius Wittenberg who was a pleasure to deal with! He was able to answer all of our questions and concerns. After purchasing many cars and trucks over the past 30 years, I would have to rate this as one of my best buying experiences. If you are in the market for a new truck, Kernersville Dodge is the place to shop - and if Julius is available, a great sales person to work with.
I went in last friday to look at a 2002 buick regal ended up forgetting about it as it had problems from the get go. ended up looking at a 2003 Chrysler Sebring and ended up getting it, at first I was very happy as I drove away. that night I started noticing things I didn't before (this always seems to happen) first I noticed when turned on the lights the illumination behind the speedometer,tachometer and all wasn't working something wouldn't notice during the day test driving I consider this a safety issue and tuesday when I take it I intend to have them fix it not at my expense. secondly, when I went to roll the windows up the buttons didn't have support so they sink down into the door a little as you push them this didn't happen when I was looking at the car...the next thing was the AC and fan control panel didn't have support behind them another thing that wasn't that way during the test drive, lastly I found it leaks oil bad from the valve covers as it heats up the way it's real noticeable this wasn't noticeable at the test drive since only drove a couple miles. Overall it's an ok car but I should have looked closer than I did my salesman was fine but there was things I think they knew about that they didn't tell me, if you're careful moreso than me this is a good place to car shop.
I have been so happy with the wonderful prompt service I have received from them! Not to mention their prices were about 2,000-3,000 less than the completion! Any time a have a question they are a quick email away with a quick response back! I love my new Dodge Grande Caravan!
We were just looking for a truck that we saw on line. We had been looking within a 100 miles of Yadkinville and couldn't find the truck for us. Kernersville had a great selection of used trucks, that were neat and clean inside and out. We happen to run into Brandon on the lot and the next thing you know we felt like part of the family. Everybody was great, very friendly. We ended up not buying the truck we thought we were going to buy, but one a few years newer it is great! There was no pressure to buy, Brandon is a great salesman and we will definitely let people know that if you are looking for a used truck go see Brandon W at Kernsersville Chrysler Dodge Jeep Ram!
LOST A CUSTOMER!
On a recent purchase, the salesman, Charlie Johnson, was very helpful. He even helped us coordinate details of the deal over the phone so the Finance Department had everything they needed to prepare the paperwork. We let everyone know we would be there at a certain time so that my husband could drop in, “sign the paperwork quickly” and return to work. He waited so long to see someone that other employees were asking “are you still waiting?” In fact, multiple employees asked multiple times. Finally, after pacing in front of salesmen who were discussing where to get food and other employees were standing around as if they had nothing to do, he, with his bag of cash announced, “I want to buy a car but no one will take my money!”. He finally signed papers after four hours passed, hundreds of dollars of wages were lost, and an inordinate amount of frustration developed. Don’t expect good service from this dealer!
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