140 Furlong Industrial Dr, Kernersville, NC | Directions 2728436.119977 -80.056337
this is the worst company ever they came out to replace the dmp chip in my tv and the chip was bad and now they want to charge me another 150.00 to come back out and fix there bad chip after i paid upfront 200.00 and all of this is within 30 days this place is a rip off STAY AWAY.
I had a large screen television that stopped working. Patrick came to the house and I was pleasantly surprised by his professionalism and demeanor. He called ahead and although he wasn't able to get the correct part the first time, he ordered it and quickly fixed me up just a couple of days later. I recommend this company to anyone that needs tv repair.
looking for service – Was looking for a service center for my Sony Camcorder--after reading the reviews--I would never use this company--sounds like they're a joke--i would advise to always read reviews!!
I'd never use these guys... – Nov 10th 2011 our Sony Bravia TV went out. KDL-46nx810. We've only had the TV for about 9 months so we still had the warranty. I called Sony and they gave me a number to call that lead me to these guys. I'm not certain if I've got the right center but it's the closest to the area code that called me to set up the appointment. My first problem with this company is the person who comes out to fix the TV is only available Monday or Thursday from 8 am to 1 pm. So I have to really bend my schedule to meet his restricted availability. When I first called them I gave them the flashing code so they could go ahead and order the parts. When the lady called me back I gave her an additional code that I didn't know about the first time. She said she would pass it on to the technician. Well the guy arrives and first thing he tells my wife is if we can't get someone there in 5 or 10 minutes to help him get the TV off the wall he's leaving. So this guy comes unprepared for the job he's been hired to do. I did tell them it was mounted on the wall too so they knew about it before he even got there. My wife calls my Father and he rushes over to help so the guy won't leave because it took him a week just to get out there. They get it down he replaces a board and it doesn't fix it. He tells them it had two codes and he's going to have to order another part. That's the last I've heard from this company. Since then I've contacted Sony and expressed my dissatisfaction. They said they would look into this company and call me back with a resolution by Thursday. Well they contacted me Tuesday and told me they've addressed the company and their supervisor would be contacting me soon. Well that was 2 days ago and I still having heard from them and doubt I ever will. I'm going to call Sony again tomorrow to see if I can ever get my TV repaired. I would never hire these guys to work for me. Today is 12-1-11 and my TV is still broke.
Stellar Service – Sony Corporate gave me two repair services from which to choose for warrantee service on my 40 inch Bravia TV. I chose Audio Video Repair Center, Inc. in Kernersville, NC. I'm very happy that I made that choice.
My TV had, since new, failed to display the TV Guide. As a result of this failure I missed many very special programs because I was unaware of when they were broadcast. Sony Corporate spent, literally, more than three hours with me on the telephone running various setup sequences and tests. There was no success. After I contacted Audio Video Repair Center, Inc. they sent a repair technician to my home and he spent another 45 minutes or so on the telephone with Sony Corporate, running pretty much the same unproductive routines. The frustrated repairman was always courteous and seemed very competent, as he tried to resolve a really obscure problem with which Sony Corporate seemed equally frustrated.
The repair technician returned to my home with a new Main Board for my TV, which was installed with absolutely no improvement. Audio Video Repair Ctr. Inc. and Sony Corporate still struggled to resolve my problem. I received reasuring phone calls from Joel Rice at Audio Visuual Repair Center, Inc. and also from Sony Corporate.
One day, out of the blue, I received a call from Sony Corporate and was asked whether my TV Guide was now working. Thus prompted, I went to my TV and brought up the TV Guide with no problem. I was absolutely surprised. I think that I understand the problem to have been some failure in the local TV Broadcast stations to properly publish the TV Guide. Apparently Sony Corporate continued to work on this problem, encouraged by Audio Visual Repair Center, Inc. until it was resolved. I had been without TV Guide for six months after purchase of a new TV. While I certainly wish the TV industry had not created this problem, I have to applaud Sony Corporate and their authorized repair center, Audio Visual Repair Ctr. Inc. for their dilligence and patience. All of this time and effort, to say nothing of the $540 main board, were at the expense of Sony Corporate.
Kudos to Sony Corporate and their authorized repair center, Audio Video Repair Ctr., Inc. I feel that Joel Rice, technical supervisor at Audio Video Repair Center, Inc,. is a personal friend, though I've never met him. I'll certainly return to this company whenever further service may be required.
Worthless – I was referred to them by Radio Shack's warranty company. The man came out, late. I had already left for work. Luckily someone was there to let him in. He said it was a panel of some kind and that he would be in touch with me. Several weeks later, I haven't heard a word. I had to contact the warranty company again to get their info so I could call and find out what the delay is. I spent 20 minutes on the phone and did not speak to anyone. What are they waiting on the warranty to expire?
Unforgivable Sin – "rockinghamgal" whom is probably that f*ck bitch ellen, we're not f^cking stupid you god damn c*nt bitch, we know you work there and I would never f*ck with AVRC again cause yall bitches won't even answer the god damnit f*cking phone to fix the sh*tty job done to my new 3D television. Makes one's business seem valued, huh?
Wish you sh*tty dick sucks would submerge face in a commode full of my sh*t below the water line and take a looooong, deeeeeep breath and die there... after which I shall send you to reap the rewards for your sh*tty service for all eternity in flaming sh*t... BITCHES!!!
They shouldn't be aloud to be in business – I first contacted this company which was reffered by Best Buy. They were assigned to repair my tv. The part that was needed to repair it was ordered and I was contacted two weeks ago saying that the part was in. From there I was given a reapiar date which was last week exactly. They called me that same day and said That no one recored the reapair and that I had to schedule another one which was supposed to be today. I litterally just got a phone call from them and they said, "We gave your part to a different repair guy and he can't come out until later in the week." I am a full time college student and because of their incompetence I have missed 3 classes both times. I feel like i have been mistreated and I have read reviews of others complaints. They all seem to say the same thing. Somone needs to step in and make sure these idiots don't keep treating customers like they are meaningless.
Great service call – Sony authorized a repairman to come out to check the volume on a Bravia LCD under contract. Serviceman was able to assist and did not recommend an extensive repair just to generate a repair ticket bill for Sony. He explained the television set up and was extremely helpful. I would use this company again. They were much more helpful than my cable company was on two repair calls!
The worst of the worst – This is by far some of the worst service I have encountered.The tech was very nice don't get me wrong but everyone beyond him is unprofessional and unfriendly.I called to set up and appointment just to find out I had to wait over 2 weeks to even be seen.The tech came out established what the problem was ordered the part and then nothing happened.He said the part should be in a few days later so I waited.I called that Tuesday and the part was there and had been in.But calling me was not common sense to set up a day and time for him to come out.Had I not called I would never have known the part was in.They set me an appointment for a the end of the following week between 8-1.Well by 12 noon I was wondering what was going on because I had to be at work.I called the office to see if they heard from the dispatcher only to get no information.About 45 mins later I get a call saying he is running behind so he wouldn't make it by 1.The story goes on to get even more frustrating.I call when I get to work to see if he could come out the next day as most places will when they are running behind but instead I get bs he can't come out until the next Thursday.Being that I was at work I asked if I could call back to find out if they could fit me in any earlier.I never got around to calling back because I was willing to deal with one more week of waiting.I called today to find out if he could make me the first repair of the day on Thursday just to be informed that the dim wit secretary didn't put me on the list because I said it wasn't fair.I had to speak to the Dispatch Supervisor to get fit in tomorrow between 8-1.But I will bet my last dollar it will be after 1 when he arrives.Good luck with anyone that gets stuck with these people.Just pray your warranty doesn't have them as the people who does repairs for them!!!!
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