2550 N Tustin St, Orange, CA | Directions 9286533.832536 -117.837350
Very Good Care – Brandon took very good care of us. Called to inform us we needed new rear breaks along with the lube, ect.
Amazing and Excellent Service! – Amazing and Excellent service! Because of their great service and insanely friendly staff we actually went straight back there to buy our second new car. They dont hastle or haggle and it is a very family friendly dealership. I would absolutely recommend Villa Ford!
Excellent Service – Excellent service, deal with Tim in service for great work. They are friendly and on time.
Great! – Brandon is great. He really understands customer service.
Approved Quickly – My wife and I were looking for an Edge for her, since she liked mine so much, she wanted one too. We went to Villa Ford and unfortunately they did not have a new model SE on the lot. We just wanted the basic model. The salesman showed me a used 2009 Edge SEL. They had it on the internet for $24,000.00. When I got done we left with the Edge, having paid around $19,000.00. They dealt fairly with us and credit was approved quickly.
We have taken our cars to the service department and have been treated very well. The problem with my car, an 07 Edege was a bad wheel bearing. They figured out right away what the problem was and fixed it that day.
Let me just suggest that when you go into any dealership, you must be in charge. Do not let sales people sway you. Know what your looking for, don't waste their time. Be firm!
Helpful – Mark was very helpful & truly understood our needs. His help was greatly appreciated.
See Dominic Chapman in Service – I own a 1990 Thunderbird, 1999 Windstar, and 2010 Fusion. I only use the Villa Ford Service Department.
Service Advisor Dominic Chapman is always helpfull and he always returns phone calls.
The Dealership is located on Tustin Street, just of the 55-91 Freeway interchange.
I can give them no higher marks.
I do not want to give this place ANY stars. They are COMPLETELY unprofessional, sexist, agist, rude, and offensive!
When I called to let them know I wanted the blk/blk 2011 Edge, the salesman Eddie kept mentioning how young I sounded on the phone. Seriously, he must have said it more than 5 times!!! INAPPROPRIATE!!!!!
Villa Ford had the color I wanted available. I told them that I had an offer from another dealership, was buying today and wanted to know if they could match the deal (only because they had the right color), I was told by the salesman Eddie, who then handed me to his Fleet "Manager" Hugo, to come on in because he thought he could match it.
Instead, I had to wait 45 minutes after Hugo asked me what other dealerships I had been to and then proceeded to call each of them because he didn't believe the deal I was given was possible. He never tried running the numbers and then came out and told me that the dealer I was going to pick my car up from was doing a dealer trade with him for my car and now he wouldn't release it because he didn't believe that they would give me that price. His words, "If I can't make the sale, why should they?" WHAT??? He then questioned, in passing, whether or not I knew that the car I wanted was "too much car" for me. Was this because I looked so young (their words), sounded too young (their words), or because they were just LAZY (my words)? BTW, I'm 35! Not young, at all (waaahhh :/)!!!
He then proceeded to insult me, my father, and berate the other local dealership (that matched the deal but didn't have my first choice in color. I bought from them.) stating that they were lying to me and wouldn't actually match the deal. Well, guess what... They did!
What Hugo and Villa Ford did was HORRIBLE!!! Not only did his laziness and mental pre-qualifying cost his dealership a sale, but he also ended up costing another dealership the deal because of his spiteful actions.
If you don't mind being BELITTLED, DISMISSED, and receiving HORRIBLE SERVICE for your hard earned dollars, then Villa Ford is the place for you.
However, if you want someone to take the time to earn your business then FORD OF ORANGE and TUTTLE-CLICK FORD is where I would recommend spending your money. Both have polite, responsive, attentive, and service oriented salespeople.
Being a business owner myself, I know that I typically only have one chance to make the sale, especially with the depressed economy that is occurring currently.
In this economy, I only want to spend my money at a place that appreciates my business and doesn't dismiss me because I am a woman who "sounds" and "looks very young".
Ford Acronyms are Correct! – I own a 2007 Ford Fusion SE 4cyl. I bought it in March of 2007 and was generally please with the product until May of 2009.
At this time I started to experience a problem with the automatic transmission. It felt like I was being hit from behind when the car was shifting into gears and the RPMs were reving high (5000) upon acceleration.
I first brought the car into Villa Ford in Orange, CA in June 2009 and explained I felt there was a problem with the transmission and what I was feeling, at this time my car had 47,000 miles and was covered by the powertrain warranty, and they dismissed what I was saying as "normal" and since there were no DTCs (Diagnostic Codes) there was nothing they could do. Altho, they did find an oil leak, that needed to be repaired and was not covered.
Again in December 2009, the check engine light came on and I explained to them again I felt like it was not driving right. At this time, they determined the thermostat was out, per the codes and dismissed the rough driving.
Frustrated with the way my car was driving, I took the car back to Villa Ford and again stated there was a problem with the transmission and the symptoms I was feeling. At this time I was at 59,900 miles and still under the powertrain warranty. They said they udated my computer codes but they did not find any problems with the car and sent me back on my way.
The car continued to run the same, and frustrated that I had to pay over $100 every time they dismissed my complaint and told me it was normal, I continued driving the car, because it was normal.
8,000 miles later on the first drive the car had been that was not in my everyday drive, I was on my way to meet my family for vacation and the transmission revved all the way to 7000 and I lost all acceleration behind the car in the middle of the freeway. I got the car towed to the nearest Ford dealership and was told that I lost 2nd and 4th gears and that my previous complaint was more than likely the beginnings of the transmission going out and everytime I felt the shift it was probably the transmission slamming into gear.
I was told by the dealership that I needed to contact Ford for assistance and they told me it was up to the dealership. I felt like I was getting the run around from both sides. I was told my claim was denied and to contact Villa Ford the servicing dealership. I wrote them a letter and the response I received was that I needed to contact Ford for assistance, that since they did not receive codes, they were not liable.
I have been told by dealerships to contact Ford and by Ford to contact the dealerships. It has been three weeks since my car broke down and it is still sitting untouched in the dealership it was towed to with no resolution in sight. Ford wants to charge me $4500 to replace the transmission that I complained 3 times about under warranty. This should be fixed with no cost out of my pocket. I feel that I am being wrongfully told that it is my responsibility to pay for the repairs. On top of this i have had a rental two times from the time it was taken in for service I had to pay for and for the time this time that my car has been broken down.
I have been a loyal Ford customer since I was 18 and my family all my life, as I had a Great Uncle that retired from Ford back in Michigan. I have owned a Mustang, an Explorer and a Fusion. Ford has no respect for their customers and do not have any customer loyalty and do not back their products. I will never buy a Ford product again, and if this comes out of my pocket it will not be done by Ford.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Villa Ford on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.