5701 Siegen Ln, Baton Rouge, LA | Directions 7080930.397853 -91.056134
This is a GREAT company they will go above and beyond to make sure you have a great experience.
This flooring and tile company is a nightmare. They installed glass tile in my shower which was mildewed. Albeit they retiled the shower at their expense which I would expect any company to do. When it came to reinstall the shower door, I begged them to use M and M glass who had originally installed the door and did a PERFECT job. Michael Hebert, the owner and Russell, the installation manager, insisted on using their own glass company, Abstract Glass (AG) that the owner and workers did not have a clue of what they were doing. Sure enough, they came out and spent 5 hours making the biggest mess you have ever witnessed. Two glass companies came to look at the disaster and said as follows: the gaskets were not even installed; there was one inch opening at the top of the shower door which was not even hung properly; screws were halfway installed, sticking out all over the sides, the bottom was upside down; the top threshold was completely out of sync; there was caulk all over the door and shower, everywhere except the cracks where it was intended and the list goes on. The copper shower heal was completely chipped with most of the paint gone.
On the day it was installed, I told AG that the job was unacceptable but they ran out of the door. I called Michael and Russel to come look at the mess that day but both refused, saying they were too busy. Michael, the owner, told me "there must be something wrong with your head." They have since never come out to look at the damage.
If you are looking for a disaster in your home or to be treated rudely and unprofessionally, by all means use Assured Flooring.
Horrible customer service – The managers and owners of Assured are the worst customer service reps I have ever dealt with. I can not say enough about how horrible they are.
They postponed my job numorous times and finally couldn't deliver what they promised. Then they tried to blame us for the problem. When we analyzed the invoice they overordered supplies charging us an extra $400 for materials they would not take back. In stead of working with us to resolve the issue they threatened us with a house lien and actually said we were "crazy".
Is this a company you want to deal with if an issue would arise? We went with Deniz Design and had a wonderful outcome.
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