Austin >Appliance Repair > Campbell Appliance Heating-Air
1425 Sunset Blvd, Austin, TX | Directions 7870430.247487 -97.743999
Neighborhoods: Greater South River City, South River City
BUYER BEWARE!!!!!! This company is a rip off, they charged me 1799 for parts and labor and other companies would have done it for 1/2 the price! Rude people as well.
As everyone said, DO NOT USE THEM! I mean it.
They are there just to fish people and suck the money with bad tricks.
Terrible customer service, terrible people I've never seen before...
'm still soooo upset even after two weeks past.
Iwant to curse them....
DO NOT USE THEM! – I see from the reviews that other people had the same issues we have had with Campbell Appliance. I wish I could give them a 0 star.
We called them out to work on our LG washer. It was shaking during the spin cycle. We were told that the diagnostic fee was $39.00. Campbell sent two technicians out. They ran the washer through the cycles and concluded nothing was wrong. The technician did tell me that he was going to go ahead and tighten a bolt inside the dryer but that it really didn't seem loose. He also said he was going to do something behind the washer to see if that was perhaps the issue, but said it really wasn't necessary - it was done to try to figure out what might be going on since the washer did not shake while they were out there. Basically, he represented that it did not appear that the washer needed any sort of work, but he would do these two things just in case. It seemed like to me that this as all diagnostic steps as they clearly said there was nothing wrong with the washer.
The other technician said that he was "only" going to charge me the minimum fee. I figured it would be $39.00 plus maybe a little bit more for tightening the screw that they said really seemed tight enough. When he told me that it was $162.00 I almost fell over. He knew there was an issue with the cost as he repeatedly said that this was the "minimum fee" and that this would cover them coming out for the next 30 days if there were any issues. I was distracted by several other things going on, so I, stupidly, wrote a check. I figured these were just technicians who took direction from the company and that I could address the issue with management. Very stupid....I know.
So, I called Campbell and explained the situation. I told them that I could understand a small fee added in for "tightening" a bolt and "fixing" another issue that they themselves said really didn't need fixing - they said they would just fix it in case this was the problem although they see any indication that it was the issue. The dispatcher was very curt and represented that a manager would return my call.
I received no call for several days. I called back. This time, the dispatcher was down right rude, telling me that the technicians had, in fact, fixed the washer, justifying the almost $120.00 increase in costs. I again asked for a manager to call. This was five or six days ago and I have not received a call.
I don't normally write reviews even if I am frustrated by a repair situation. However, in this case, the lack of customer service and dishonest representations regarding costs merit a review.
I actually plan to pursue this in small claims court I feel so strongly about it. The Deceptive Trade Practices Act protects consumers from this very sort of thing.
Terrible. – We called these guys out to look at our broken AC. We ended up finding another company to do it and saved over $2k. Here are my complaints:
* The guy said we had a leaking coil. When I asked how much it would be, his answer was "16". To someone who has no idea what AC components cost, I'm going to assume that it's some cheap plastic thing and that you mean $16. Nope, for some reason he left off the "hundred" part, and it was $1600. Did he inquire whether it was still under warranty? Nope. Was it? Yes.
* All of our freon had leaked out because of the coil. He asked if I wanted him to put some more in to at least cool the house off a bit (knowing it would leak right back out) until they could fix it. Sounded simple enough to me so I said sure. Then, after he did it, he tells me he has to charge me for the freon, which is $60 a pound, and he used 9 pounds. I said, you just put $540 of freon in that you knew would just leak right out...and didn't think to run that cost by me first!?
Again, I don't know how much these things cost. And if it's THAT high of a price, you definitely need to run that by the customer first. So I let him take his freon right back out.
* The woman I talked to on the phone was not professional at all. It was actually kind of weird.
The whole experience left me wondering whether they were trying to seriously scam me or if they were just seriously incompetent. Either way, no thanks!
Don't call them. Really – Do not call this company. I had a problem with my stove. The technician was scheduled to come between 2-4 pm. He called to let me know he was an hour delayed. He showed up at 7:30 pm. He didn't have the know how or equipment to diagnose the problem. He told me the leak detector that was needed wasn't supplied to all the technicians, and that I would have to wait until Monday. He invites his girlfriend (why was she there?) to come into my home to look at my cat. Ok. I have to call Monday to schedule an appointment, again I am slotted for 2-4 pm. No one shows. I've already been charged a service fee for no service. At this point, I wanted my money back, or for a technician to show. A manager told me since I had "threatened" to stop payment, that no technician would come until my check cleared and that it was likely a problem with the gas company anyway. . Oh, did I mention that I am 9 months pregnant and due any second and wanted to prepare meals to freeze for myself ? I paid for nothing, and it was a stress I really, really did not need given that all I wanted was for their company to comply with the schedule they gave me and provide some sort of service.
Save yourself a headache and pass on this lamer than lame company. The manager,Thomas, was very, very rude.
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