State Van Rental Inc

(310) 641-7000

9200 S Sepulveda Blvd, Los Angeles, CA | Directions   90045

33.953418 -118.395656

 
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Neighborhoods: West LA, Westchester

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State Van Rental Inc

Reviews for State Van Rental Inc

4 months ago

BEWARE. This place is a scam.

I rented a van for tweo weeks. The brakes were dangerous and not working. Not filled with fuel. Apart from that the van was fine.

When we dropped the van the troubles began. Two days later a charge appeared on my card for $103. I emailed them to question why. Lindon told me there was no record of the charge and my credit card statement was wrong. I replied I`ts not wrong an I confirmed the charge with Amex. When Lindon was advised of this he replied " Nothing I can do, nothing to fix from here as we haven't charged that ".

As a result I was forced to file a dispute through Amex. Lindon is an idiot with zero customer service skills and even less in the common sense department.

Then a month later, Whammy, $1400 charged to my card for what they claim is damage they found on the van and they attributed it to us. I argued this and when I mentioned the insurance I paid for he sdaid " No, you took the wrong insurance ". LOL, these people are complete and utter frauds. Stay away, pay more and stick to reputable companies.

I will get my money back and these scammers will be dealt with.

5 months ago

We rented a mini van 10/17/13 to 10/21/13 while driving we received a flat tire. We called and they reported that flat tires were responsibility of renter. Looking at flat tire saw that the tire had only 2/16" tread left and that the tire that went flat was different then the other three tires. We had to pay to replace the tire. I spoke of my concerns when returning the van and they only quoted the policy which we signed. I returned with what I have a problem with is that we are paying for a brand new tire and you had a tire on the van that should have not been on there. I would like to see the tire prorated some and get some of the money back. He responded with I will speak with the owner and an answer will be in an email waiting for you when you return home. As of today 10/23/13 there is still no emial. I feel they purposely left a bad tire on the van hoping that the renter would have a flat and then get a free tire out of the bargin. I feel we were taken advantage of. WE WILL NOT RECOMMEND THIS COMPANY.

over a year ago

NOT REPUTABLE - Made reservation for a 15 passenger van and paid deposit on such. To be picked up on 01/26/13 in Las Vegas. When I arrived to pick up van I was greeted by "Mario" who explained he had bad news and good news for me. He explained that the van I was to rent had not been returned BUT the good news was that he had a "buddy" in the van rental business and that he had arranged for me to get a van from him at a discount price. He had me follow him to the other location (which was bit sketchy in and of itself) when we arrived he got out of his vehicle and told me all I had to do was go in the office and give them my name "everything had already been arranged" and then he left quickly.

I went in and was greeted by a representative of Airport Van Rentals (AVR) who had no knowledge of what I was talking about. She was pleasent and found me the manager. He said that he had just taken a reservation in my name - he did not know who Mario was and the "discount" Mario assured me I would recieve - well that was the normal price of AVR rental.

AVR was GREAT - they did were reputable and caring. After we all figured out what was going on and were all on the same page - AVR did give me a discount on the insurance - even though AVR rental price was already 25% lower than STATE VAN RENTAL -

My advise - stay away from State Van Rentals - they are not reputable (he lied about his "buddy" and only had one van to rent) He did take me to a reputable company and for that I am grateful and for that reason alone I will give them ONE STAR -

Furthermore - Airport Van Rental was not only reputable - they were cheaper!

Doesn't Recommend
1.0
over a year ago

No Tags, No Rubber on Tires, Low Price Makes Sense – State Van Rental should not be listed on a reputable website. I found this van on Kayak, the price of a 7 passenger van ($23 day) was less than most compact cars listed. That should've been my clue. I called to reserve and asked if these were new vehicles or old beaters. I was told they had new vans. My cousin picked up the van as my flight had not landed yet. When she met me, I could see right away it was not a new van, it was pretty beat up, the inside upholstery and carpet was not clean at all. We started our journey to Las Vegas, less than 1 hour we were stopped by the police. There were 5 of us and we hadn't made any illegal moves so right away I said, it's the tags. The cop walked up to the window and said your tags are expired. I said it's a rental car, he asked for proof which I gave him. While the cop was at his vehicle I called State Van to say we have been pulled over for no tags. State Van insisted that when we left the lot the car had tags and someone must have taken them. I said who is someone? Are you suggesting I took the tags. They repeated, the van had tags someone took them. I said the cop said the tags expired in August and it's October 29th. The cop wrote a ticket to the rental car company instead of us. whew! I insisted State Van Rental meet me in Barstow with a replacement vehicle, they said they didnt have a replacement. I insisted they send a replacement ahead to Vegas that I could pick up the next day. They again insisted that the van had tags and if stopped again, explain to the cops that the tags have been paid for but stolen. Wow. When your speed hits about 60 the car and steering wheel shakes bad. When we stopped in Barstow to refuel, I walked around the vehicle to see all 4 tires were bald. Called State Van Rental back to discuss swaping out the van in Vegas, they faxed proof that they just went and paid for the tags. But wait, the tags were already paid for in August, and stolen by one of us right? But now you fax proof that you paid for the tags today. Unreal. Stay away. Unbelievable right? No, it made perfect sense. $23 a day, no tags, no rubber on the tires, no alignment and nasty inside. I got exactly what I paid for thanks to Kayak.

Recommends
4.0
over a year ago

Fantastic Rates – Best Rates in LA hands down! Seriously though how stressful can it be to search for quotes on car rentals, let alone van rentals. I am not too savvy of a shopper but this place made it easy. Their solution? Easy, give you rates that simply cannot be beat. I looked everywhere for a 15 passenger van, that was relatively new, and did not cost an arm and a leg to rent. I was answered by State Van. Their van was brand new, even smelled new, and the service was just great. Their location could be better, but just a small detail. Definite recommending this!

Recommends
4.0
over a year ago

Gotta Agree – I gotta agree with the below review, they had probably the best rates I saw when I was looking for a 12 passenger van. I called around a ton of places and especially living in Santa Monica, there are definitely a lot to choose from. I chose state van for van rental because they were not only cheaper, but their van was in great condition. The only reason I did not give it 5 stars is because their place is located in LA, which luckily wasnt too far for me.

Recommends
4.0
over a year ago

Amazing Rates – I dunno bout anyone else, but I looked around a ton for a 15 passenger van and these guys had the most amazing rates BY FAR! I quickly made a reservation and picked up my van the following week and all went well. Registration, signing up and getting the van went smoothly. would definitely use again. van was brand new too, i wish i owned one hah

Recommends
5.0
over a year ago

Excellent service provided by this company – I really appreciate and twice in two consecutive years, renting near LAX International Airport:

- Especially for the best quality / price "State Van Rental".

The staff and his manager (Bobby) is very welcoming and friendly as they welcomed us with professionalism, after my confirmation of bookings made online, all my vans were ready in due time.

I really love the good service provided by "State Van Rental".

For my part, I will return without hesitation for my next trip with my group, because the vehicles are also new and well maintained, good price, good quality with best service:

- So finally I will adopt the company for all my travels.

It was a great experience and it is for these reasons that I personally recommend renting your car with this agency "State Van Rental".

The agency has its full attention, and that since the first day of our arrival and until the last day of our departure.

Best Regard

Recommends
5.0
over a year ago

Van for under $100 - nice job guys – My family rented 15 pass van from LAX airport, this little company did a GREAT job for us. we called their 800 number and got some very low rates plus free GPS.

We drive to orange county and los angeles with ease.

I give this small firm a full 5 stars. Note alsways ask for an upgrade, it really help.....

 

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