1305 Light St, Baltimore, MD | Directions 2123039.274573 -76.611783
Neighborhoods: SBIC/ West Federal Hill
Do not use this shop! – We had the most terrible experience at Bella Bridesmaid in Baltimore. Any other bridal shop in Maryland has to be better than them. Although our initial experience with them was that they were very friendly and had a great selection, the experience just got worse and worse from there. The dresses we ordered were three weeks late and came in only three weeks before the wedding, leaving not much time for alterations. During the period that they were late, we had to consistently call them to find out the status of the dresses- they never called or emailed us. Most of the time no one answered their phone and we would leave a message, and of course, no one would call back. The worst part was that the shop assistant ordered one of the girls the wrong style dress, and was completely unapologetic. She didn't offer to refund even part of the part of the dress or pay for alterations, and in fact blamed the bridesmaid, even though the shop assistant was the one who filled out the form. The bride wanted four different style dresses on the bridesmaids and we had two of the same dress. The shop owner even called the bride to yell at her about the whole issue, which a bride does not need 5 days before her wedding. I was planning on ordering the wedding dress for my upcoming wedding through Bella Bridesmaid, but after this experience I am never setting foot in there again. I strongly suggest you use another shop so you do not have these same experiences dealing with their rude and unprofessional staff.
Terrible experience, no communication – At my initial visit, I thought Bella was great. We picked out dresses, paid and ordered. From there it went seriously downhill. The dresses all took about 2 months longer than they said and since one of my bridesmaids was pregnant and ordered hers a few months later, it didn't come in until THE WEEK OF THE WEDDING in July (we were told it would be in in May)! But there was no communcation the whole time. When dresses weren't in, I had to call and check. (Their voicemail is usually full and you can't leave a message and they do not pick up when they say they are open.) We were told one date and then when they weren't in again, I HAD TO CALL and check. Never any calls from them. Even when my bridesmaid's dress was going to be delayed and come in only a few days before the wedding, there was no call, only emails, late in the evening. No consideration for our schedules and again, no calls to talk in person. My bridesmaid had to order another dress from David's Bridal and overnight it. There were NO APOLOGIES EVER! They never said sorry for the screw ups. It was all a terrible experience and I don't know how they are still able to run a business. No customer service, no communication, no consideration for their customers that are paying a lot of money for dresses.
Terrible Experience – I had a terrible experience with this store and its owner. My first interaction with the owner was fantastic and I ended up ordering a dress from her and paying in full (as is the store policy). The dress was to be delivered in May. I've spent the last six weeks trying to get a straight answer from her as to where my dress was, whether it had even been ordered, and when it would be delivered. I never got a straight answer. I was told for six weeks straight that my dress would arrive "that week". I was provided with more than one fake Fed Ex tracking number. It was only after I filed a claim with my credit card company and the Better Business Bureau that I received the dress. I am afraid there are other brides out there who purchased dresses from her recently and are in the same boat. Please do not patronize this store and run the risk of having a similar experience. It's not worth it.
Amazing Bridesmaid dresses; courteous and professional staff – I made many visits to Bella Bridesmaid Baltimore thinking that I was going to have my bridesmaids purchase certain dresses, and then, at the last minute, I changed my mind and decided not to have bridesmaid dresses at all. This was after the lovely ladies at Bella Bridesmaid helped me and my bridesmaids on multiple occasions. On every occasion, Kelly and Claire were both wonderful assistants with fantastic ideas and a very thorough knowledge of the dresses in their collection. After I made the decision not to purchase bridesmaid dresses from Bella Bridesmaid Baltimore, I was even more impressed with the professional courtesy shown to me by Tammy, the owner of the store. Although she was disappointed that I would not be purchasing dresses from her store, she was completely understanding and did not try to pressure me into changing my mind.
I would recommend Bella Bridesmaid Baltimore to any Baltimore bride.
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