Cary >Utilities > Aqua North Carolina Inc
202 Mackenan Dr, Cary, NC | Directions 2751135.730550 -78.807333
Crooks!!! This company is a joke!!! Who doesn’t love a good monopoly, huh?? I have lived in apartments in the Raleigh area since 2005 and my water bill was always $30-40 for myself AND A ROOMMATE. I bought a house for myself last year and for JUST MYSELF my water bill is $150-$200. I want to vomit on the 15th of every month anticipating how much I will be raped for!! I have had a leak search done on my home and everything is in proper working order. One less occupant in my house and yet the bill is 4-5x as much. Makes sense to me, Aqua!!! ALSO, I have been set up on auto pay for the past year, yet I have gotten THREE cancellation notices because they simply never draft my account!! I have called and asked on two occasions “Am I set up on auto draft??” and the answer was “YES, everything is set up correctly and you are fine”, yet the payment never comes out and I am sent to cancellation status! My most recent cancellation notice came March 31st for my $205 water bill that apparently was never auto drafted on March 15th (even though everything is “fine”), so I frantically got on the phone and paid it immediately… Yesterday the draft was automatically taken out (What a miracle!!!) and they had no online record of my March 31st payment. I called and they magically saw both payments in their INTERNAL system, but it would take 3-4 weeks for a refund. Well Aqua, you might as well keep it since I’m sure I have another $200+ ONE PERSON water bill coming my water next month. This company makes me literally feel SICK!!!
Never have I ever dealt with such disgusting water in my life (and I have lived / traveled to many places in the USA and worldwide). Not only are there continuous major problems with the water (usually it's brown, contaminated, or both), but the water in 'good' condition is loaded with particles that even a filter doesn't completely get rid of. We bought a water cooler because we won't drink or cook with the water here. Aqua North Carolina, Inc. charges a lot of money for the disgusting water and minimal service (at best). When we have to flush our house pipes because of brown water or contamination, we have to fight for any kind of break on our water bill (and we have to do this a lot). If they do give us a break, it's only a few dollars - we are responsible to pay for the water we use to flush out their problem! And it is difficult to reach anyone that can help via phone (my bill goes to NJ and I'm in NC - they have no idea what's going on). I think the Aqua NC customers should band together and file a Class Action Lawsuit for jeopardizing our health all these years. I have plenty of photographs and video footage of water running out of my faucets / tub each time there is a problem. All I need to do now is tape the calls I make to them. If a lawsuit can't happen, then take it to the media - Aqua North Carolina should be accountable for what they're doing!
Sorry folks,I am an Aqua customer in NC also.The only way we can effect a change in this problem with Aqua is to eliminate the crooks in the NC Utilities Commission! They work hand in hand,believe me when I tell you.Complaining TO Aqua ABOUT Aqua is like talking to a "Mom" about her "baby boy" ! and asking her to spank him ! We need to get with the NC Legislature on this ,along with the DHR ! We can work better that way. Notice that Aqua only can control places outside of city limits.Inside city limits,the Mayor helps the public.Counties,like us,have no one to help! We need to get busy on this,because Aqua is taking us to hell with their greed.
This is the WORST experience I have ever had with a water company. Do NOT move to a place where you are forced to use this company!! I have brown water half the time. I also have black residue that is sort of grimy. The last time I called to complain, they told me I should have called before the end of the day. It was 3:00 when I called. Their water is also very expensive and you do NOT get what you pay for. I am afraid of this water and therefore have had to cancel plans for visitors coming due to water quality. After reading the postings above, I wouldn't be surprised if my water was cut off because I complained about it. ANOTHER CONCERN: What is the water doing to my water heater? This sounds like a racket to me.
Pool quality water – I am looking now for every way possible to get Aqua to act responsibly. I have had nothing but horrible experiences the entire 4 years in our new home. They continue to say our water quality is poor because of this reason that reason with it never staying clear for any length of time. Who would want to bathe, drink, clean with this crap? LIVE AT 5 here I come! Their CEO's published salary on Forbe's is insane and they just gave me a $5 credit on my $200 bill after a neighborhood flushing!
Terrible – We just purchased a new house and we have not even moved in, due to the house needing some renovation. We just received our first water bill from aqua, imagine my surprise to open a water bill for $100. I have not yet flushed a toilet, done a load of laundry or used the dishwasher. Neighbors please tell me what will my bill be for 2 people to take daily showers, laundry once a week and a couple loads of the dishwasher. am stunned and shocked.
No answer every time I call – I am trying to set up new service because I'm moving to the area and there is no answer every time I call. I read everyone's reviews and strongly believe that all of us should file a complaint with the better business bureau at bb dot com
Aqua North Carolina - Incompetent!!! – Add insult to injury - as if they don't have the monopoly on rates, we just received a notice in the mail notifying us that starting Mon April 18 to 22 between the hours of 8 - 5 they will be flushing the system.
How about designating specific area and time slot - so that i don't stop my life every day between 8 - 5. I am a stay home dad, i can't just leave home every day for 5 days between 8 - 5. Some of us stay home with kids from toddler to school age.
ALREADY $100/MONTH, AQUA WANTS TO INCREASE RATES – They don't even deserve one star. I am surprised the NC government is allowing this! I pay close to $100 a month for water/sewer through Aqua for a 2 person household because of their flat rate sewer fee of close to $70! And we received a letter of PROPOSED RATE INCREASES! Another $30/month??? You have got to be kidding me!
If you want to do something about this, there are public witness hearings coming up:
Winston-Salem April 6th at 7pm City Hall
Raleigh April 11th at 7pm Commission Hearing Room
Charlotte April 19 7pm Charlotte Govt Center
Hickory April 20 7pm District Court Building
Wilmington April 26th 7pm Judicial Building
Fayetteville April 28 7pm Cliffdale Recreation Center
Also please write to Public Staff (Mr. Rubert Gruber, Exec. Director) and Attorney General (Honorable Roy Cooper). You can fax statements at 919-715-6704 or email them to email@example.com
Let's stand up against Aqua taking advantage of NC citizens!
Shouldn't there be other options??? – So, I was 6 days late on a payment, and they sent out a cutoff notice that I never got??? Then, I'm forced to pay a late fee, a new deposit, and won't get my water turned back on until the next day?!? The representative even looked at my past 4 years with Aqua, and saw that I never had a single late payment. He said "it didn't matter". #%#@$#
Like Suffer2011 says; being forced to buy water from this company - Aqua - should be against the law!
Frustrating beyond belief.
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