Massage >Just Relax Massage Therapy in The Woodlands
5 Grogans Park Drive Suite 200, The Woodlands, TX | Directions 7738030.127440 -95.457972
Mon 9:00am - 9:00pm
Tue 9:00am - 9:00pm
Wed 9:00am - 9:00pm
Thu 9:00am - 9:00pm
Fri 9:00am - 9:00pm
Sat 9:00am - 9:00pm
Sun 9:00am - 4:30pm
There is not a low enough rating to give to this pitiful establishment. I received a gift certificate from my husband for Valentine's day. When I called to make an appointment, I was informed that there would be over a month long wait before I could get an appointment, should have been my first warning sign. When I got my confirmation email, I noticed that the appointment had been scheduled for the wrong date. I immediately called back to have the error corrected and was told that I was wrong and had asked for the wrong day, which I knew to be completely wrong because I had asked for the one day that I have available every week. This should have been my second warning sign. Then today, the day before my appointment is supposed to be, I get an email that "due to a recent schedule change" they are no longer going to honor my appointment time. I call in to try and determine what is going on and am told that I am supposed to have another extensive wait before I can schedule another appointment. The lady that I spoke with was very rude and unprofessional. Thankfully, my husband will be getting a refund for the gift certificate, since it wasn't bought through Just Relax, so I can take my business elsewhere. I highly recommend that you not waste your time or money on a company that has no customer service and is unbelievably unprofessional.
CAN NOT EVEN SET AN APPOINTMENT – First I want to say that I never take time to complain about anything, but the level of service I have been provided this last week from Just RELAX MASSAGE. Has been frustrating!! It is beyond my understanding how I can call to set an appointment for services I already paid for through GrOUPON and can not get an appointment booked for over a week. Let me share my experience I’ve had. I called last week to set an appointment for a couple massage and facial package for two. I was told I would receive a phone call back to confirm a time for my appointment request. I DID NOT GET A PHONE CALL BACK. I called the next day, and I was told that the person who set appointments was out for an emergency. That someone will call me tomorrow. Okay! AGAIN NOBODY calls me back. Here it is a week later and I call today and the same response was given. “I’m sorry I can not set an appointment for you the person who set appointment is not here. ” ARE YOU SERIOUS!?!? At this point, I just want my money back. If I can not even get someone to call me back for appointment. What type of level of service will I receive for a massage and facial? This has been the worse experience I had with a so called “SPA”
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