Carrboro >Automotive Sales & Services > Chapel Hill Tire Car Care Ctr
203 W Main St, Carrboro, NC | Directions 2751035.910255 -79.075699
extemely pleased with overall experience – People were very nice, work was done on a timely basis and i was extremely pleased with my experience with this store.
always great – As a working mother, i have historically hated taking the minivan into get serviced. These guys are great. They aren't creepy like all the other car places. I don't feel like they talk down to me. They are honest. They are also considerate of my time. I can make an appointment and take the van in and get a shuttle ride to work. I recommend them to all my co-workers and friends.
Horrible – Being a younger looking girl, people always assume that I know nothing about cars and am gullible... well I'm not. I first took my car to Chapel Hill Tire Co. and they gave me a 700$ estimate, which include a slew of things I knew I didn't need. Not only did they try and rip me off, the lady next to me paying for her repairs was about in tears because she made the mistake of saying just fix it for a small problem and didn't know they were going to charge so much. So I told them I'd take my car somewhere else and I went to Al's Garage. They called me with the estimate less than an hour after dropping it off and said it would be about 160$ (much better than that 700$ estimate!) and so I agreed and went to go pick it up later. When I got there it was only 150$, and they were very fair in the pricing. Definately go to Al's Garage if you're in the area. Very nice guys.
Terrible Customer Service – I've been to Chapel Hill Tire Co. a couple of times and would not recommend them to anyone.
The first to I went to CHT, I had some routine maintenance issue and my driver's side window, which was up, was difficult to get up once down. They said they could look at the window some other time and would do the routine maintenance and get my car back to me in an hour. When I got my car back, they didn't say anything and handed me the keys. When I got to my car, the window was rolled down and I couldn't get it back up at all. I hadn't been rolling it down for this reason, and it ended up costing $800 to fix elsewhere. They should have at least told me they rolled it down and couldn't get it back up, and offered me a clear tarp or something to cover it temporarily.
I recently went in for a new tire, and they said to come back any morning early to fix a stripped bolt. When I came in at 7:30am, they asked me if I'd made an appointment -- which of course I hadn't, as they didn't tell me I'd need to, so I had to come in a week later with an appointment to get the bolt fixed.
When I went in for problems with my power steering fluid, I explained that the steering wheel was very noisy when I was turning. The mechanic asked me, "What do you want me to do? Check for a leak?" in an aggravated tone. Well I don't know! What should you check for? I'd been told that just getting air in there can cause that problem, and not necessarily a leak, so I don't know what you need to do to fix that. You're the mechanic!
They also keep trying really hard to push things on me I don't think I need (e.g. nitrogen filled tires). They never mentioned they had a shuttle, something I could have used the first few times I went there.
Go somewhere else, please.
Very very disappointed and feel used – I recently came to chapel hill tire to get only a few things done to my car. When I showed up there I told the repair guy EXACTLY what I wanted. Nothing more-nothing less. He calls me back later that afternoon with an outrageous estimate for what I needed to get done. He had charged me over 200 dollars for things I didn't even need! And then they have the nerve to tell me that that's what I did ask to get done to my car. I may be a woman but I am not stupid. I ended up having to pay for it because they had already done the work. I feel cheated and used and I would never recommend them to anyone I know. They may look like they have great customer service on the outside but it's a shocking truth when you find out how they take people for their money.
Very good auto care – CHT is a very good place to have your car serviced. The store owner is a very nice guy to talk to and he is always helpful in figuring out any problems that I have with my car. Their prices for maintenance services are higher than other places. In addition, they are not as quick as other places like meineke unless you make an appointment or else you will need to wait for a while.
Overall, CHT is a good place for auto care.
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