180 Pearl St, Braintree, MA | Directions 0218442.204370 -71.000306
Monday - Saturday 10am-9:30pm Sunday 11am-6pm
AWFUL FROM A TO Z ....0 TO 1 – Literally the WORST MANAGEMENT team I have come across and I work in an industry where we deal with management daily. From the General Manager Al, in Braintree, to the customer service manager Alison from their HQ, this place is horrific. They sold me furniture that fell apart, they had their technicians come twice to try to fix it and each time the "fix" lasted for about a week. Of course I needed to leave work, in town twice to be there for them to try to fix the problem. Then they sent me to the insurance company as they were now outside there warranty period which was a year. Granted these issues began within the first year and were never corrected. IF YOU ARE DUMB ENOUGH TO SHOP HERE BUY THE EXTENDED WARRANTY, THANK GOD I DID BUT HONESTLY DO NOT SHOP HERE. After fighting with the insurance company they gave me a credit, of course now when I go to use the credit the furniture I have, which is a leather three piece set, cannot be found for less than $1,000 more than the credit I have. NOBODY all the way up to the owners Nick, Ron, Pete were willing to help, even after three trips in the store to llok for comparable items. All I wanted was a replacement set equal to what I had but they would not budge. Honestly, I am a young professional and will NEVER EVER go back. AL is the worst there is he even tried to charge me for delivery of the new set! The worst part was CARDI'S was not out of pocket a cent as they had the insurance company cover it, but yet still would not help me find a set comparable to what I had for no additional cost to me. They made money off of this as they made a sale on the replacement set and did not have to pay for it. They left that up to the insurance company. They are A Complete Joke. The MVP's of the company are the sales associates they all are very nice. HEADED FOR CHAPTER 11.
This literally took three trips to the store, over two hours of phone calls with "management ", two attempts for Cardi's to come repair the furniture, and countless associates saying wow I heard what you are going through I can't believe no one will make this right. AGAIN I have NEVER posted on YELP before, this place needs to change things, and like I said I spoke with TOP MANAGEMENT and the owners were involved, yet no one wanted to help. STAY AWAY
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