Cary >Restaurants >
Japanese >Sushi-Thai Cary
106 Kilmayne Dr, Cary, NC | Directions 2751135.770494 -78.783045
Good sushi and food worthy of a 4, but I had a bad customer service experience with a hair rolled inside a sushi roll. I get it...it happens, but I didn't expect to have the whole staff agree that the right customer service was to remove only the hairy piece, tell me to be careful with the other pieces and to pay full price even though at least one piece wasn't edible. The hair wasn't on the plate but rather sticking out from the end piece of the roll.
Rude management, Bland food – Well it once was okay...
We had to send a salad back for having an unknown spice (let's hope) on it/being hot when it wasn't supposed to be... The owner or manager made it a point to make faces and throw arms up so that only any and everybody could see. Unacceptable. This was a first for us and now will be the last. Plus the quality of food has gone downhill.
The good news is another sushi restaurant is opening in nearby Crossroads with 1/2 priced rolls and hopefully there will be a sushi place with some professionalism for us now.
I would like to give you my sincerest apology for your unpleasent visit at our establishment. Typically we do not meddle or interfere with reviews out of respect to all criticism and comentary. However, we are confused with this post and your experience at Sushi-Thai Cary, and would like to inquire more about your time here. Our restaurant has only a handful of employees and after recieving this review, everyone on the floor was questioned about this situation. We certainly want to get to the bottom of this, evaluate what happened, and determine what went exactly wrong on our part. We would like to take responsibility for such an unacceptable experience, so if you could provide more information about your visit (for example the day, time, what was ordered, etc.) please contact us at sushithaicary@hotmail. We would like to take action to ensure something like this never happens again.
Sushi-Thai Cary Management
Sad – It is sad in Raleigh that people who have eaten sushi for years should know the difference between "fresh fish" meaning never frozen caught daily and "IQF blocks" meaning frozen blocks of fish which has been frozen for sometimes for more then a years. I was at sushi bar with friend and all the sushi was just bland and had no taste, When I asked sushi chef if their tuna was "fresh tuna" and reply was "Yes" but end of conversation what he meant was frozen tuna but it is freshly thawed. I used to work for sushi distribution Co. out of Baltimore Md. and I know well that IQF blocks are usually used by supermarkets or buffet places to save money. Usually upscale sushi place will use fresh whole fish which will bring out flavor of real sushi. I am Chinese American not Japanese but I love to eat sushi from place where sushi is prepared from strong foundation and I wish people in in Raleigh start to experience the same. I am not saying food here at Sushi Thai was bad but maybe it is time to compete quality with Sono, Waraji and few others in this area. Most sad thing about it is some reviewers writing reviews and they don't even have a clue what they are writing about.
Best Thai/Sushi place around! – I have been eating at Sushi Thai for over 10 years now. I have also eaten sushi all over the Triangle, as well as the world. The quality of food/service is as good now, as day one! They must be doing something right, to stay in business for so long!
Used to be good – This restaurant used to be one of my favorite in Cary.
I just had dinner there last night and probably won’t return.
First, the positive: Quality of the food is good and has not changed since I first went there, 10 years ago. Taste is also good, although this is not applicable for sushi.
Negative: The service is sketchy. You can get great, attentive server or like the one we got last night – disappearing for 15 min at a time and than rushing through. She was our server at the beginning and than someone else took our last order and check. Do not know if this is lack of management or something else, and frankly do not care, just know that this was not a good service experience.
The food portions have decreased by 50%. I am not kidding. We ordered the Miso Salmon, which we have had before and for $9.95 you get 2 small slices of salmon, whereas before they served 4 slices. The Scallop Dynamite should be renamed Rice Dynamite since there are 2 cups of rice on the bottom of the shell covered with a little bit of what I’d call something of a scallop salad.
We ordered 1 ice cream tempura to share and again we got ½ of what it used to be. One tiny ice cream ball fried in tempura batter. A month ago we had the same and they served us a much bigger ice cream scoop.
I understand everyone is concerned about the bottom line, but the key word here is EVERYONE. Why the customers have to be on the receiving end? Change the prices if you must, but do not make your patrons feel like they are stupid and will somehow not notice the difference in portion size.
Average – For Sushi I rate this place little below average due to quality of ingredients they use as in fish but other hand their Thai food is little above average. Service can get much better by educating customer instead of being know it all. Stay with their Thai food is my recommendation.
Only for Thai – Good Thai dishes but for sushi maybe just rolls and stay away from Nigeri or Sashimi. Owner is Thai and their Thai food is good but seems lack in quality in sushi side of it their usual selection. Frozen Izumedai (frozen talapia), frozen Saku tuna, frozen wt. tuna..etc pretty sad selection.
We love Sushi-Thai – We have been coming to Sushi-Thai for years. We love the Lobster Roll, the boats when we have a group, Sashimi, and Sushi. It always delicious and we have never had a bad experience. Everyone there is friendly. Tried other restaurants in the area and none of them are comparable. Lunch specials here are great too.
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