Cary >Spas >
Day Spas >Roman Skin & Body Therapy
2425 Kildaire Farm Rd Ste 501, Cary, NC | Directions 2751135.728294 -78.776605
Truly was bliss – Wonderful spa package included massage and mani pedi. I was treated very well and really enjoyed it. The massage therapist, Gretchan, was very kind and had a good touch. I hold a lot of stress in my neck and she really relieved a lot of that. The manicure and pedicure was awesome. The mani actually lasted a whole week, which I have found is not the case with most manicures I have received. The manicure was what really made me want to give the place 5 stars. I can't remember the nail technician's name, but again, she did a great job.
New to Waxing – As a first time bikini waxer, I was very nervous about the whole waxing thing. I've heard horror stories from people about bad experiences at other places. At B Roman Skin and Body Therapy they make you feel so comfortable. They know what they are doing. It wasn't as painful as I expected. I'll be a regular now. If you are at all nervous about waxing go see the ladies at B Roman and you will not be disappointed.
Wonderful Massage – I had a massage last weekend at B Roman. I have to say it was one of the best massages I've had. I left feeling like a new person. I will be back and will spend the word on how wonderful it was.
GREAT BUSINESS PRACTICES – Just wanted to make a comment on a positive experience when speaking with Nicole the manager. I had bought a gift certificate for my friends birthday. Even though the certificate was postmarked 9/1. The certificate did not arrive until 9/10! My friends birthday was on 9/4. I spoke to Nicole on or about 9/6 and explained that it was supposed to be a birthday surprise. I had flown in from NY to go to the spa with my friend on her birthday. Now being 9/10 the whole point was moot. I asked for a refund. She had absolutely no problem with this minus 10% for administrative costs, which I felt was quite fair. I absolutely applaud this type of customer services. If I visit Cary again I will definately be taking advantage of this spa!
Best Massage ever!! – I will be returning to see Esther at this spa. I had a wonderful facial with Betty, however it was the massage that truely blew me away. I can't remember when I've had this much motion in my neck! I feel amazing!! She got rid of the headache I'd had for three weeks!! Surprisingly, I wasn't nearly as sore as I've been from previous deep tissue massages that I've had. She really told me about my muscles and how I can begin to notice my bad habits and begin to change them. She also gave me a number of stretches and tricks to do at home to maintain the work she'd done, which made me feel really taken care of. The icing on the cake was that she even used a hot towel on my back and feel.. it felt so fantastic!! I look forward to my next appointment!
Very Rude! – I puchased a gift certificate for a friend to visit the spa for a relaxing day of pampering. When she initially went there to schedule the appointment, she was greeted by Betty at the front desk. Betty was completely rude and mean. My friend does not wish to even go back for the appointment she felt so uncomfortable! I have purchased her another gift certificate at a different spa and will throw the gift certificate from B. Roman in the trash - it is not worth it! I understand policy, but there is a proper way to communicate to your customers, there is no room to be unkind and disrespectful.
Best facial ever! – I have been going for over 2 years for monthly facials and it is wonderful. I always leave feeling refreshed and beautiful. My skin is assessed specifically for me and then problems addressed. The products have made a huge difference for my skin. I have also tried other treatments which have been great. and learned how to use makeup to stay looking natural. The staff are always nice and appointments are on time. They make sure you are using the right products for your skin. I can't wait for their new space to open!
Not a good experience at all.. they rushed me through – I went in for the sea salt scrub which included the special shower and then lotion application. The whole thing including filling out the paperwork, getting undressed, moving to the second bed, and getting redressed and waiting for her to come in the room each time took less then 40 minutes. Which means that they took less time on me (about 12 minutes for each thing) then I would have spent had I just taken a shower myself! Blah. The shower thing leaked so it was dripping all over me even when turned off (including in my face) They used cheap lotion and I left feeling greasy and rushed. The people working there were nice that was its only saving grace. I will not go back here, I was so excited, I wanted my skin to look good for my wedding, and I saw all the good review, I apparently will have to do it all on my own. Maybe it was a fluke, but keep my exerience in mind when looking for a spa.
worst pedicure/manicure ever – I was surprised to see good reviews for B Roman, then I saw they are all several years old. I recieved a gift cert. from my husband and had a ped/man. The woman who did it was not nice, gossiped and complained about her back hurting. She also gave me a manicure that she cut out steps that were supposed to be done ( I later read what I was supposed to have in their brochure). I was asked about buying thier skin products and, when I had my brows waxed, I was told not to "tweeze inbetween" appts. Anyone knows that tweezing is the best way to maintain a waxing without having to come back every week or two. I called and complained and was given several excuses by the owner ( the woman and I must have had a personality clash) etc. I do believe I am the customer, and if I am unhappy they should try to make it better. I wasn't trying to be unreasonable, I was just not happy at all. My husband called after I did to complain, and was finally able to get our money back. I wouldn't recommend this salon.
Love Betty's bikini wax – This place is so serene and beautiful, and Betty Chambers is my absolute favorite spa specialist (and owner). She gives the best bikini wax. I have had her bikini waxes (everything - beyond Brazilian) and even though it's a painful process normally, she is quick, an expert, and does a fabulous job. Love her, and love Roman B! Wish I could visit a lot more often!
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