Cary >Health & Medical Services >
Doctors >Grana, Lisa M, Md - Triangle Ob/Gyn
400 Ashville Ave Ste 200, Cary, NC | Directions 2751135.737527 -78.786518
This office is terrible. Every single time I have gone in for an appointment, they have "lost" my information and need me to fill out all of the new-patient information (about 10 pages). The office staff is exceptionally rude and unprofessional, acting as if they go out of their way to do their job. And despite their lunch break, the nurses eat on the job (last time a nurse was eating a sandwich during the appointment). I also show up 15-30 minutes early for an appointment and end up waiting almost an hour past my appointment time (as people who come in after me, go in before me). Then the doctor seems too busy to answer any questions--after all that waiting, the appointment is over in under 10 minutes. You also need a pin number to access lab results, which the office does not give you unless you know to ask. Definitely do not recommend this practice.
WHAT A HEADACHE!! – I WAS WITH THIS PRACTICE SINCE I WAS 15YEARS OLD AND LOVED THE MID-WIFES AND DOC'S ... I HAD 2 BABIES WITH THEM AND WHEN IT WAS TIME FOR THE 3RD SET MY APPT WENT IN AND STARTED ALL OVER AGAIN... 1 WEEK LATER A GET A CALL THAT STATES I STILL OWE THOUSANDS OF $"S FROM MY LAST PREGNANCY??? I WAS CONFUSED B/C I HAD INSURANCE.. I WAS TREATED AS IF I HAD TRYED TO GET OVER ON THEM FOR THIS MONEY.. I EXPLAINED THAT MY INSURANCE HAD CHANGED MID-WAY THREW AND THAT IT SHOULD HAVE TAKEN CARE OF THIS ...THEY SIMPLY STATED IT WAS NOT FILED AND IT WAS NOW TO LATE ..I WAS NOW RESPONSIBLE REGARDLESS... THIS IS 15 MONTHS AFTER MY CHILD WAS BORN .... I NEVER GOT A BILL , A LETTER OR ANYTHING LETTING ME KNOW THERE WAS A PROBLEM..IF I WOULD HAVE BEEN TOLD I COULD HAVE FIXED THIS .. BUT NOW I AM LEFT HOLDING THE BAG....STAY AWAY IF YOU DON'T WANT THE HASSLE OF THE OFFICE STAFF
Go Elsewhere – We went to a few different offices to find the right fit for our first pregnancy and initially liked this office. The nursing staff was great and we felt comfortable with the experience they described and looked forward to meeting the differerent Mid-wives. Unfortunately we felt discouraged when we consistently arrived early for our appointments we would wait nearly an hour and WELL past our appointment times. This occurred even for the first appointments after lunch, and it's frustrating to see four or five other patients go in before you. When changing doctors from this office we requested medical records to be released including the HIPPA forms and it currently has been 4 phone calls and 8 WEEKS! We did get a bill for the records of $21 which we must pay first, then they'll sent the records even though we talked with their department two weeks ago they promised to send them out in time for our next appt at our new doctors office....well we're still waiting. If you like a large practice where you'll see diferent doctors, midwives (as they tell you - even though we met none in out 3-4 appts there), and feel like as long as you pay via medicaid, you'll fit right in. Maybe they focus on their fertility side and less on the OBGYN side of things. We found a smaller office that takes more time, and follow through on their promises. The service and un-professionalism of Triangle is disgraceful when you're going through an experience that's supposed to be exciting! They are too many good offices in town, we recommend you look elsewhere.
Nice practice if you don't have billing issues – To be perfectly honest, I loved the care I got from Triangle OB-GYN. Some of the midwives are absolutely fabulous. However, I changed my insurance plan during my pregnancy and that is where my troubles began. It took over 10 phone calls before I finally got my issue resolved--the billing department never answers the phone. Then they were less than helpful, claiming that they simply did what the insurance company demanded. When I talked to the insurance company, I found out that they simply worked the system in order to charge almost twice what their own paperwork says it will cost. I will not be returning to the practice and I'd advise everyone else to avoid it.
Docs and midwife are good, but their staff is below average – The staff is extremely disorganized and have poor communication skills (resulting in me waiting in the waiting room for an hour, having to wait weeks for a routine appt, etc). They don't listen and like to have the answers before you ask the question. I transferred practices as a result and then got billed for them to copy my records! No one indicated there was a fee (which is not the norm), again a result of poor communication and lack of organization.
When I called to complain, the office manager came back with fighting words, compared the office to the DMV (I wouldn't expect to get my license for free, would I? Well, at least the DMV publishes their fees!). He was disingenuous in saying that my bill was between myself and the copying company (since I was given no choice, I don't see how he could say that). He then went on to say they couldn't possibly let patients know about the fee for the service (even though they have a form you need to fill out for records and they have a voice mailbox that explains the copying process). Essentially, he wanted to be right instead of hearing me out in letting him know that communication was one of the main reasons I was leaving the practice. After my conversation with him, I know from where the communications issues stem!
All I wanted was for him to listen, maybe say "Sorry for the inconvenience," but instead I received lots of words from someone who liked to use them but didn't know how to use them in a civil way.
Avoid this practice if you can.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Grana, Lisa M, Md - Triangle Ob/Gyn on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.