Cary >Doctors > Carolina Back Institute
400 Keisler Drive, Cary, NC | Directions 2751835.741614 -78.777376
M-F 8am-5pm, Sa-Su Closed
My wife is on her way there now. I called ahead to find out what the charges would be and the lady said she didn't know. That doesn't make any sense to me as she has been going there for some time now...years in fact...We lost our insurance and are on a cash basis was my reason for calling. It seems to me they should know what they plan to do and what the cost would be before rendering services. The lady on the phone was rude. One of her rude statements was 'well, I don't know that she's been coming here for years'.
This is the worst medical facility I have ever dealt with. My provider told me a procedure would cost somewhere between $150 and $180 then I got a bill for $930! They are refusing to take any responsibility for THEIR mistake and will not return calls. They even told me it is against policy for the provider to have given me this information, yet she did it anyway and I had to be penalized for it. Unfair and very deceptive.
I'm a bit frustrated with this group's processes. The treatments and care they give are fine but there is one area that is beyond frustrating.
They made me sign a document that I will "never" seek pharmaceutical treatment anywhere else. At the time, I'm thinking this is fine. Now, when my back flares up, it takes up to 48 hours to get pain medication. If this happens on a Thursday or Friday you are hosed for up to 4 days of pain. Calling in does not seem to do anything and the staff seems like they have been instructed to not the helpful. The only thing that speeds the process up is making an appointment that day and paying their visit fees, however, not every flare up requires a visit.
We all know that bad backs simply degrade. I tend to deal with the pain on a daily basis anyway and only request pain meds when I HAVE to be physically active. As a wedding photographer, I can't afford to go whole weekends without medication during a flare up but the uncaring, unsympathetic staff seem to not care about your personal situation.
UPDATE - I had another back frare up last week so I called my pharmacist to request a refill. 5 days later I am still in pain and have heard nothing so I call Carolina Back only to be told that they refused my prescription refill because I was late on a payment. NO phone call to tell me they refused it and why. NO letters explaining I owe money. NO phone call requesting money. NO communication whatsoever. Instead I amleft with my back freezsing up on me everytime I stay in one position for too long.
I went to Dr. Duncan for many years! I do not know why I kept going back but I was young and didnt know what else to do I thought thats how all doctors would treat me. Boy was I wrong. Thank God i went to another doctor because I have been diagnosed with Ankylosing Spondylitis a very serious autoimmune disease that affects the SI joints and Spine. How could a BACK DOCTOR not catch something like this? She was insensitive and completely out of touch with the reality of her profession. People have back pain and are not drug addicts. There are real conditions out there!!!! . I am so glad I got a second opinion or my disease would keep progressing to a point of no return. I see her in whole foods sometimes and seeing her face again makes me want to cry....she was just horrible.
THE place to go for your pain!!! – I have been a patient at Carolina Back Institute for 10 years now and I have been NOTHING but pleased! Before, I had horrible back and leg pain but after just one visit to CBI I felt like I could run a marathon! Turns out I had a more serious problem, that luckily didn't require surgery. The doctors and the PA's are so informative and, unlike other practices I've been to, actually spend the time to talk with their patients and make sure they understand what is going on. The front desk staff and the nurses are phenomenal! They are all so friendly! Back pain is a serious problem and I would HIGHLY recommend going to Carolina Back if you are serious about helping yourself. I have been late to appointments in the past and have gotten seen by either another provider or at a different time. Carolina Back Institute has helped me live my life and they can help you, too!
staff are more important than patients – It was my first appt. and because of a train and getting lost i was 12 min. late to my appt. I had all my paperwork filled out ahead of time. The receptionist said she had to check with the P.A, to see if I would have to reschedule (without even asking why I was late). Apparently the P.A. said I would have to reschedule. I had been in pain for months and finally had both the money and the day off to see someone about the pain, yet they couldn't be bothered... 12 minutes late - the P.A. probably decided to use the extra time to have breakfast or enjoy a cup of coffee. I told the receptionist instead of rescheduling I would find somewhere else where the patient is valued more - and did so. Not a great way to start a "trusted" professional relationship,
BEWARE, this could happen to you!! – I would have written a good review 60 days ago, but things have changed and you may want to understand that what happened to me, could happen to you as well.
I was a patient of CBI for 13 years, it took years for them to convince me that pain meds were the only way to maintain any quality of life. Only 60 days ago, when I called in for my meds refill, I was informed that I was no longer a patient at CBI. I understand that they were frustrated with my insurance co, but to drop a patient with 2 days of pain meds with no way to get a refill is unacceptable. I was not dropped due to anything I did, it was strictly due to lack of income for CBI.
When I sat across from Dr Duncan at my last appointment, she never indicated that there was an issue. No notice, no recourse, just a kiss off.
I went through withdraw alone without any medical assistance. I will never take pain medications again, nor will I ever rely on a doctor again as I did Dr Duncan. If any of you are relying on medications through CBI.... just know that this could happen to you.
NO, I never abused my meds. I only missed 1 appointment, cancel but rescheduled a few appointments, did whatever I was instructed by Dr Duncan. Freely took drug screening every time requested. So if that is what you are thinking you are dead wrong.....
Thank God, I now have a wonderful caring physician that is willing to do whatever it takes to help me without pain medications. If any of you need a wonderful caring physician, email me at ncminpinrescue at yahoo dot com.
It is actions such as those by Dr Duncan that can make a responsible person turn to illegal drugs. I was lucky to have family support through this most horrible period in my life.... not everyone is that lucky.
BTW... those of you on pain medications with CBI... IF this happens to you, please file a complaint at NC medical board. And understand that there are not many physicians out there that are going to pick up where CBI left off and write you a prescription. You will have to start over and probably go through withdraw as I did, so be prepared.... you have been warned. You don't have to do anything wrong, you just have to be a victim between your insurance and your doctor.
As a side note...... I would like to thank Kathy Odem and JoAnn for all the kindness they had shown me in all the years there.
Super Help with Migraine Pain – Wow, this practice is amazing. I had suffered for 10 years with Migraines and have taken maintenance medicines to control the onset; however, I continued to suffer with debilitating Migraines. These would come on out of nowhere & I would have to retreat to a dark room & lie down in agony. I heard wonderful things about this practice so one day when I had a migraine I called in and was seen by the afternoon by Dr. Gwinn. He could not have been nicer or more compassionate with me. It did not take one long to see he was a thorough Physician who was confident in the treatment options he presented. We decided together that Botox injections for my migraine pain was the right course of therapy.
That was 2 years ago & I have not suffered with one migraine since. The staff was friendly, welcoming & a nurse that made the whold process easy. In addition, the practice was really clean. Thank you Carolina Back Institute for changing my life.
HIGHLY RECOMMENDED! – I have been suffering from lower back pain and bilateral hip pain for several months. I went to see the physicians at Carolina Back Institute. Dr. Godbout and Dr. Singh have both been very compationate and willing to help me in anyway they can. I had some trigger point injections and some epidural steroid injections. They injections have proven to be very helpful in reducing my pain. I am very grateful for everything they have done for me. THEY WERE AMAZING!
Amazing! – I have suffered from neck and shoulder pain for years. I had lots of knots and the area was sore to the touch. A physician at Carolina Back Institute gave me trigger point injections. i have not had pain since and that was over a year ago! I would highly recommend Carolina Back to anyone w/ back or neck pain.
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