Cary >Construction & Remodeling > Carolina Restoration Services INC
8160 Chapel Hill Rd, Cary, NC | Directions 2751335.792722 -78.772729
Daily 24 Hours, 24 Hour Emergency Service Available
Neighborhoods: Cary Heights
I would like to thank Carolina Restoration Services for their excellent work on the restoration and reconstruction of two separate water damage events at my home which occurred within a few months apart. I originally contacted Carolina Restoration Services in October 2012 after I noticed water coming through my ceiling. Carolina Restoration Services was quick to arrive and begin the drying things out before any further damage could be done. The water mitigation crew, including Keith Southern (the Mitigation Division Manager), were quick to arrive and were very professional and helpful. Keith, Brett, Nelson, and the other crew members explained everything thoroughly and began the emergency services as soon as they received my consent. After the dry-out was complete, an estimator came to provide a detailed estimate which was then submitted and agreed upon by my insurance company prior to the start of repairs. Thomas Earman was assigned as my Project Manager. Both he and the repair crew that came to my home were wonderful. Thomas, Ross, and Lee were very professional, meticulous with their workmanship, and always cleaned up before they left each day. I was so impressed with Carolina Restoration Services that when I experienced the unfortunate second water damage event in December 2012, I knew exactly who to call. Carolina Restoration Services was just as quick, efficient, professional, and courteous as the first time, and I even was able to have the same managers and many of the same crew members that I worked with both during the water restoration and repair phase that I had the first time! It was nice to work with a company that is so professional and dedicated to making their customers happy and I would highly recommend Carolina Restoration Services in the future!
We were appreciative of Carolina Restoration's timely response and very competent assistance. Jason, in particular, was always there to reassure us and keep us informed. We were very happy with CRS.
Completely Happy – In late March, a portion of my widowed mother’s kitchen ceiling fell in due to an accumulation of rainwater from a roof leak. The insurance adjuster who handled the claim recommended Carolina Restoration Services, and we could not be happier with their work or the way in which they dealt with us throughout the process. The first visit from Carolina Restoration was from their estimator, who spent more than an hour inspecting the ceiling damage and determining the extent of the repairs. The next contact was from Carolina Restoration’s general manager, who supplied us with a written quote for the cost of the repairs. The two-person repair crew arrived on time on the day the job was scheduled and worked diligently until it was completed. They were very careful to tarp and cover all areas, and the quality of their workmanship exceeded my expectations. Within an hour of the time the repair crew completed their work, the carpet cleaning team arrived. They were equally efficient and managed to make 20 year old carpet look as if it were brand new. Based on our experience, I would recommend Carolina Restoration Services without reservation.
Terrible/Shady – It was a terrible experience. They would not show me the subcontractor invoices or documentation for ANY work performed. This was a $70,000 job and they refused to give me any documentation except the original estimate! The company also did not complete the work. They still have not completed it and are threatening me with a lien. Stay as far away from these people as possible. They are doing something very shady if they refuse to give you billing information regarding your own home/project as well as not completing work and expecting payment for it!
FAST RESPONSE ON SATURDAY – Carolina Restoration came out within a Hour after I called them due to a roof leak.
They found the source of the leak...got the dehumidifier out and greatly mitigated the damages.
Thanks Carolina Restoration for the great job!
Holly Springs NC
Great Cleanup. Great Re-construction. Great Company – Thanks to all the folks at Carolina Restoration for their support, attention to detail and quality of workmanship as they completed repairs on our home which was devastated last fall by severe water damage.
Shortly after our call, we had crews from Carolina Restoration in our house starting the dry-out process and carefully moving our furniture from the affected areas to rescue them from further damage. We are not sure where or how Carolina Restoration recruits their employees but everyone we came in contact with was extremely polite, professional and caring. They handled our belongings with great care as if it were their own.
We selected Carolina Restoration for the re-construction project from a list of three (3) companies. We were impressed by their high standards for quality of work and strong commitment to customer.
The result was a well-run project that was completed ahead of schedule and on budget. Their flexibility to adapt to changes is noteworthy.
In the end, our home was not simply restored to its original condition but through the quality workmanship and hard work by Carolina Restoration employees, our home is more beautiful than it has ever been!
A job well done by genuinely nice people!
Wonderful work!!! – We had water damage in our half bath in April 2010 and from the moment the crew from CarolinaRestoration put their drying mats and fans to our hardwood floors we knew we were going to have this damage repaired the correct way. After the drying out process was complete and new hardwood was installed to the refinishing process we have expereinced number one contractors. The floors look so wonderful, the trim is freshly painted, our furniture was removed and brought back with great care, and we are so very pleased and thenkful for the work we received. We apprecialte all the expert care! We would recommend this company to anyone who wants number one service and skilled contractors!
Important contact for homeowners- Carolina Restoration – I had just finished remodeling my first home when I came home to my worst nightmare: water pouring out of my house. A water line in my second floor bathroom had burst and hundreds of gallons of water had ruined all of my new flooring. In addition, the water seeped into the ceilings of the rooms below. By the time I returned to my house to turn off the water supply, my garage ceiling had fallen and water was pouring from electrical outlets, lights and my garage door opener. My family and I spent the night calling the insurance company, Kemper, and vacuuming water from the carpet with a wet/dry vac in an attempt to mitigate the damage. The insurance company offered to send a crew right away but the water was off and we were already beginning the cleanup process, so I decided to wait until the morning. My agent phoned promptly at 8 am the next morning and gave me one of the most important contacts I would need as a homeowner: the number to Carolina Restoration. By 9 am, I had an entire crew in my house. They were taking photos of the damage, describing the dry-out process and beginning to remove all damaged materials. Every single person that worked that day was polite, courteous, professional and hard-working. The workers were careful not to disturb the other livable, undamaged rooms. They even made sure those rooms were clean before they left! They returned every day for 5 days to check the humidity in the rooms and to rearrange fans and dehumidifiers. Each day, they showed up on time, worked quickly and were polite guests in my home.
After the drying process was complete, I began thinking about the restoration process. My prior experience with Carolina Restoration made choosing them a no-brainer! They worked directly with my agent to ensure every item lost was accounted for and every item put back into the home was up to code or better. The day the restoration began, two gentlemen showed up (on time!) to explain the process. Again, these employees were polite and professional. When I mentioned the inconvenience of an unusable garage, they said they would repair that room first. Despite the 90-degree heat, they got the room ready to use in less than two days! After inspecting their work in that area, I felt comfortable leaving the rest of my home in their hands.
Now that the repairs are complete, I must say the house is more beautiful than ever! Carolina Restoration made a potentially devastating event tolerable and the repair process as pleasant as possible. They have high standards for their employees and that is reflected in the quality of work they do and the manner in which they do it. Every person was willing to work around my schedule and the project supervisors were willing to work with my agent directly to get the repair process started. The men who repaired my home were competent and committed to doing high-quality work. The supervisors were committed to ensuring the work was done well enough to satisfy a perfectionist. Most importantly, their work kept me from being committed! Because of my positive experiences with them, I plan to use Carolina Restoration for other upgrades to my home. They're not just a restoration company- they build homes, additions and major remodels. I am certain that work is of the same caliber.
As a homeowner, it is important to find companies and individuals capable of doing work that improves the value of your home. Carolina Restoration is a company that deserves to be in every list of contacts. They will forever be in mine, though I hope I never have to call them for unexpected repairs again!
Thank you, Carolina Restoration, for hiring high-quality employees and thanks to all of the employees who made my home beautiful again,
One happy homeowner
Look no further, the best company in the triangle!! – My home, like so many others during the flooding of Tropical storm Alberto in June '06, became a diaster. My entire downstairs was flooded. I called Carolina Restoration to come out to my home and they were on my door step within 30 minutes of my phone call. They extracted all of the water and put out huge fans to dry the area. They worked with my insurance company and had my home back to normal in no time. I could not have been more satisfied! They were a pleasure to deal with. Any type of construction needs, whether it is for water damage, fire damage, or remodeling they should always be the #1 contractor to call!
By far the best contractor in the Triangle! – Great customer service, great workmanship. They went above and beyond for us with our house fire. I could not have dreamed of a better company to work with!
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