Cary >Computer & Internet Services > Intrex Computers
1277 NW Maynard Rd, Cary, NC | Directions 2751335.786262 -78.809968
Mon. - Sat. 10am - 8pm;Sun. 12am - 6pm
Poor Customer Service: I was in there a few days back (at the Cary location) when I had questions about some products I was going to buy. The phone rang and the sales person STOPPED helping me to help the person on the phone. When he was done, he was ringing up my purchase when the phone rang again....so he STOPPED helping me to help the person on the phone. When he was done, I told him that I still had questions about these items before I bought them. I was asking him questions when the phone rang again. I told him that I was here BEFORE the phone call and that he can tell the person to call back and he should continue to help me first. He said the phone calls are important. So, I left, went to BEST BUY and bought my stuff there and got my questions answered. Yeah, I paid a little more at BEST BUY than at Intrex...but I was treated like a valued customer there. Well worth it!!
Satisfied customer for over 10 years – I am a long time customer of Intrex, and this review is way overdue. I shop in at least 3 Intrex locations in the triangle and triad several times a year, and never had anything but good service. They have a great variety of products, a good mix of generic and brand name items. It's always nice when something fails to have a local store to run to and get that part on the spot. They have built 4 custom computers for me so far and I will never use any other brand of PC. My favorite thing about the Intrex stores is the sales staff. Helpful, knowledgeable, friendly people that take the time recommending the right products.
Interesting business practices – While they may not be perfect, they try...
Be careful using the Durham store. – This happened in the Durham store, but the distract manager did not want to do anything about it.
I had sent in a laptop to them to have the power jack replaced. They replaced the jack and then called us saying that they needed a Bios password. The problem is that there has never been a Bios password installed be me. It has never asked for one before I took it to them. Now I am not saying that they installed one but seeing as how it was not there before I have only one conclussion; that somehow they did something to create it unknown to them or on purpose. When I callled them they said they are not in the habit of installing passwords without permission but that they could fix it but it would cost over one hundred dollars. Now that I have a problem with. I hate to say it but they were not interested in helping find a solution to my problem that doesn't cost $100 or more, saying it was not them.
Be careful using these people.
Home fo the restocking fee – I wet into the store to purchase a power cord for my laptop. I gave the tech the manufacturer and model number of my laptop. He then sold me the recommended power cord. When I got home it was the wrong cord. I brought the cord back and was charged a 15% restocking fee for the item. It turns out the store did not have the correct cord. I can understand the restocking fee if I was the one to make the selection, but when a store employee makes the selection, why should I pay for his mistake? I went to Best Buy, which is where I should have gone the first time, and had no problems.
The store for excuses and no customer service – Be very wary when you bring a computer into this store for a repair. This store cares more about making excuses for their poor customer service and deceptive billing practices than doing the right thing for the customer.For those who do bring their computer into the store expect to be told the total amount of your repair and then when you actually come in and pick up the computer you will have a balance due. It seems the total you will be given only includes parts, labor and a diagnostic fee are billed separately even though you were given a total. Also be prepared for an excuse laden blizzard when you call asking about the diagnostics of your problem. Add at least 2 or 3 days to the date you were given as to when the diagnostics would be finished. The excuses will range from we had a technician call out to we took in too much work. In short not recommended for an excuse driven lack of customer service.
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