102 Northfield Dr, Chapel Hill, NC | Directions 2751635.946084 -79.059345
Max and his entire staff are completely honest. He has serviced my MB's for over 30 years without a single negative incident or disappointment. When I read the handful of negative reviews, I have to shake my head and wonder if they are talking about THE Better Wrench in Chapel Hill. Mistakes can and will happen but I know Max well enough to say that he will make it right if it is brought to his attention and presented in a courteous manner. Ed J
These guys are competent and honest. I had a problem that even Leith, the Mercedes dealer, could not resolve and still charged me for the time. A Better Wrench found the problem and repaired it within less than an hour. They went on to repair other issues without having to use the spare part I brought. They called to let me know what they found, how much it was going to cost, and how long it would take to repair. Excellent, reliable shop.
DISHONEST! – DO NOT TAKE YOUR BENZ HERE! I did. The guys at A Better Wrench "worked" on it for almost a year charging me upwards of 5000 bucks. They claimed all kinds of problems - always a new mechanic working on the car each time. Frustrated, I eventually took it to another mechanic who immediately figured out the problem was extremely simple and inexpensive (cracked distributor cap) not to mention OBVIOUS! The owner of A Better Wrench could care less. Didn't take any responsibility even though every one of his mechanics had worked on the car and all missed this extremely simple fix. Sorry, he said, I was just out the 5000 plus bucks. No refund. No apology. Pompous and dishonest!
Got a Benz? TAKE IT HERE – I have known the folks at ABW for over ten years, and they are the best from the top down. Where else would you find an owner who prefers to get dirty out in the shop doing work for his clients?
They have the best technicians available, one of who is a good friend (I met him through the shop). Call me biased, but take a look at the other reviews and you'll get the picture.
A great place to go – I've been going to Better Wrench for car service for the past 4 years, and they have been absolutely wonderful to me from the beginning. Their work quality is excellent and they are willing to go that extra mile for customers. I wouldn't go anywhere else!
Sloppy work – My experience with A Better Wrench was a disaster. In addition to not correctly performing the work, they put a thumbnail sized chip in the wood trim and damaged the wood and leather gearshift k nob. To top it all off, they returned the vehicle filthy.
Super honest, friendly, treat-you-like gold – These guys do a great job. I've been to dealers, places that try to get you in and out the door, and they've by far done the best with my '83 380SEL and S500. Very impressed
UPDATE: I've done about $5000 worth of business with these guys and will STILL keep coming back!! THEY ARE FANTASTIC!!!
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