3385 Pontiac Lake Rd, Waterford, MI | Directions 4832842.653563 -83.353957
In this 4 or so months where my mother has been at Waterford, the facility has been spotless...very clean and well maintained. It's a really safe environment for my mother. She's been very comfortable here.
Waterford Oaks has been perfect for my mother. It is a small facility, which allows for more one on one attention. The staff takes extremely good care of her. It gives my family peace of mind to know that she is in such excellent hands. We searched all over Waterford Township, MI for a good assisted living facility and I am glad we chose them.
My father checked in to stay at Waterford a few months ago and when I visited him the other day he couldn't stop talking about all the new friends he has made! I really like his nurse Shannon, who has taken such great care of him. Not just anybody can be hired as a caregiver at this place and I'm thankful for their high-caliber care.
You should see this place when you walk in, it is just lovely. I feel it is a perfect fit for our mother. The way the facility is wonderfully decorated. So far everything here has gone much better for her over the previous place she was. They are a little more money but she gets far more out of it.
So far I feel that the care Waterford Oaks has provided for my mother in law has been fair. The staff is always there and readily available, are easy to get a hold of. I live a couple hours away so it is comforting to know that she is really well taken care of here.
The owner of this business cares about the bottom line ONLY. She does not care about her residents or her employees. The employees go above and beyond, but are paid minimal pay without raises or bonuses that are promised to them when hired. They have a high turn over rate. Family members are told things are available that are not for their loved ones. I do not want my elderly love one in a facility that the people who spend all the time with him and providing ALL care (housekeeping, cooking, medical, etc.) to be disenchanted, and bullied by their boss. Additionally, I do not want my elderly love one in a facility that makes employees come in on the same day that their grandmother, brother or other loved ones passed away. And it has happened more than once.
My mother loves watching tennis so the staff here is really good and they make sure that she can watch tennis all of the time. It is a very clean and well maintained place and I find it to be very comfortable for her here.
The previous assisted living facility my father was in almost killed him. They treated him horribly and that how be came to know about Waterford Oaks. At Waterford Oaks, they took the time to need my father's needs. They provided excellent care, and as a family, we didn't experience any problems with them. If we had any questions, they answered them right away. They genuinely cared about him, and that's why I would highly recommend them to any loved on that is in need of assisted living.
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