Recommends

nic0lasyal3n

Joined 2 years ago

This spa provided the right treatment I needed, they really made the experience a pleasant one!! I am coming back to them time and time again, the massages are out of this world, thanks guys!!!

Recommends

calexia89

Joined 2 years ago

One of the greatest experiences I've ever had. It's definitely a wonderful time. I always leave feeling relaxed and clean. See you soon.

Recommends

nfl a.

Joined 2 years ago

Had a great time here at Franklin Spa this weekend. From the moment you walk in, you feel like you're on Vacation. It's great, and I recommend it to anyone.

Recommends

Susan B.

Joined 1 year ago

Great place to come relax and get away from everything. Franklin Spa is my escape from reality. i really love it here. The staff is super nice, and very easy to get along with. I tell everyone about this place. It's great!

Doesn't Recommend

colleenaf

Joined 2 years ago

Terrible experience. I paid for my package to this spa online. When I called to confirm and left 2 messages, it took them almost a week to get back with me. While there, my services were ok but I felt rushed. The manager argued with me about prices while I was there which also ruined my experience. My friends and I ended up paying over $100 in services that we were not informed would cost extra in our pre-paid package. Because of the poor customer service, I will not be returning and would not recommend this spa to anyone.

Doesn't Recommend

B673

Joined 2 years ago

Bad Customer Service. The services were fine. It was the customer service that ruined it for me. The staff were very unorganized, and none of them were on the same page as far as pricing of services or what the packages included for "the girls night out package". My experience was not at all relaxing, I will not go back.

Recommends

Tonya4

Joined 4 years ago

Awesome Spa. I was so pleasantly surprised with the awesome customer service from my web inquiry to my call to set up the appointments, and ultimately our visit.

I've been to spa parties before where not everyone was happy at the end of the day; but I can honestly say that all of us were just blown away with how wonderful each of us were treated and felt for days afterwards.

We all had massages, manicures, and pedicures. We were all asked what our problem areas were, and they were addressed during the massages. Two of those in the party who don't have pedicures very often asked for tips about nail care, which the nail tech happily provided. One was even shown tips by the manicurist for fixing nail polish errors at home!

The birthday girl in the party got a facial and just loved how soft her skin felt afterwards. She has many allergies and those were taken into consideration so she did not break out at all.

This was just an overall fabulous place, and we will definately be back and recommending it to

friends

Recommends

Danielle R

Joined 3 years ago

Couldnt ask for more. I had to abruptly cancel travel plans for my Mothers bday recently due to a conflict at work. I wanted to make sure that her day was celebrated so I called the Franklin Spa and luckily they were able to fit her in. My mom cannot stop talking about it!

I booked my parents for the Gold package for 2. They both enjoyed it immensely. They said they were made to feel like royalty. The services were professional and luxurious. They really gave kudos to the staff for making them feel at ease and just special.

I will be making this a regular occurence. Bravo!