Trenton >Women's Clothing > Perfect Dress
2710 W Jefferson Ave, Trenton, MI | Directions 4818342.141906 -83.178161
By far the WORST Business that I have EVER had to deal with!!!! BRIDES - STAY AWAY!!!!!! The owner is a total NIGHTMARE and the "managers" are 16 year old girls in high-school!!!! The owner is the most unprofessional person I have EVER met!!!!!! After over a month of trying to get bridesmaid dresses, we are taking our business elsewhere!!!!!!! I would rather not have any bridesmaid dresses than have to deal with them for even another minute of my life!!!!
Disappointed – I was very disappointed and frustrated with the Perfect Dress. I ordered my wedding dress, mother of the bride and 5 bridesmaid dresses there. First, they ordered all my bridemaids too large of dresses (size 10 for size 2/4 girls) and they all had to have it taken in many sizes. Secondly, they said my dress would be ready for pick up and when I went to pick it up, it wasn't steamed or ready. Then, the mother of the bride dress alterations were not done professionally or correctly. Her jacket was completely uneven and it looked like a 5th grader sewed it. We went to take it in to have it fixed the day before the wedding and the shop was closed for unexpected reasons. We luckily took it in to Jan's Alterations and they were amazing! They fixed it for free and were mortified the Perfect Dress would give this uneven jacket to a customer. Lastly, I called and asked to speak with the owner, Beth, to let her know of my disappointed and stress the day before my wedding. Beth was unavailable and they said she would call me back. No Call. Called the next day again and talked to Erika, she said her mother would call me back. No Call.
If the Perfect Dress wants to have satisfied customers, then they need to treat everyone with respect and apologize for their mistakes. I would NOT recommend the Perfect Dress.
Horrible experience – I recently was asked to stand up in a wedding and the bride had found her dream dress there. So she decided to also get her bridesmaids dresses there. I was so excited to be in her wedding. They insisted that we order our dresses asap. I am currently living in a different state and they recommended me to measure myself within the day period I had the only thing I had at my apartment to measure myself was a measuring tape! The manger was on the phone with me the whole time and explained the process to me. I measured everything she told me too and all my measurements but one were coming in at a size 2 so they ordered me a size 6. NOT HAPPY. They said the dresses ran small so it would fit my like a glove. When the dress finally came in three months later I made a special trip home and tried on the dress I was swimming. It was absolutely huge.
At this point I am getting cornered because I paid over 200 dollars for this dress and I really didn't want to pay another 200 for alterations. I made an alteration appointment and went in. They alteration lady even said that this dress was huge and that the next size down would have been perfect. She went down and got a hold of the manager and they said they will give me a 20 dollar gift card to buy a new dress or pay 155 dollars to get alterations. At this point I am getting angry because common that is seriously a lot of money. Then I get home and I get a call later in the evening stating that they cannot do anything for me but alter the dress.
I agree to that but guess what the alterations lady isn't in all week. Their hours are terrible. They really do not accommodate for how much money you spend there.
Honestly from my experience I would not recommend anyone to do business here.
Friendly but not timely – We called numerous salons to find this gown as Essence of Australia is not in every store, and is not even available in less than an hour from me. This store was the friendliest and seemded most helpful so we ordered from them.
When we ordered we were told the dress would be in in February for a May wedding. They never called us to tell us that the gown would be delayed. It was up to us to make all contact. We were given numerous songs and dances as to the reasons for the delays. I think they just didn't order the dress when they were suppose to. We were told it would be in the first of February, then March, Then April and finally after getting very nervous and concerned we recieved the dress on April 19th! Not exactly the first of April for a May 1 wedding.
Be sure you have LOTS of time if you use this store!
COMPLETELY SATISFIED! – I am so happy that I found The Perfect Dress and that we purchased the dresses for the bridesmaids in my wedding party through them! Heather, the owner, was simply amazing. She was polite, let us all have a good time and was very helpful. I purchased my wedding shoes, crinoline slip and tiara through the store as well. I also plan on going through them for my veil and anything else that I could possibly want! I had a HORRIBLE experience at another salon, and The Perfect Dress is helping me to alter my gown without having to return to the other salon.
GO TO THIS SALON IF YOU WANT HELPFUL, POLITE AND HONEST SERVICE!!!!
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