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Fitness >Rapid Fitness Glenwood
7101 Glenwood Ave, Raleigh, NC | Directions 2761235.864123 -78.714544
Mon-Thurs 5:00 AM-11:00 PM, Fri 5:00 AM-10:00 PM, Sat-Sun 8:00 AM-7:00 PM
I joined the gym for personal fitness after having my son last year.. I moved father out in my area and cannot afford the travel to and from the gym. Iv been trying to cancel for the last 3 months all the while still being charged gym fees. Iv spoke with several customer service people about my cancellation form that was never received an in return in gotten many different replys telling me I could fax a statement then another service agent said I could not some would say to email, etc. Iv had nothing but a world of problems with this company I do not recommend this gym if you plan on cancelling at any point. The people I spoke with when agreeing to my contract sat down and explained all the information to me even said all I had to do was come up there to cancel, never once did he say I had to go through certified mail or that there would be a cancellation fee he also said if I moved it wouldn't be one!! I MOVED!! but because it the same area just farther out theyre still trying to charge me 90$ cancellation fee.!! Currently at this moment I am still fighting with this company! Once again I DO NOT RECOMMEND THIS GYM THEY ARE A RIPOFF!!!
I joined this gym for the Physical Training sessions. About 5 months later, I moved out of the area and had to cancel my membership. After I sent my cancellation form via Certified Mail, they kept charging my credit card. A year later and I'm still fighting these people. I spoke to several people including their director of operations who seems powerless to rectify the situation.
Beware. Unless you want a world of trouble in the future, take you money elsewhere. There are lots of comparable gyms in the area.
Update: I finally got a response from the owner saying he'd look into it. I'll post the results if he get's back to me.
Cons out weigh the Pros – The best part of the of the gym is the friendly front desk staff and that it is extremely clean. Great week end hour but horrible weekend hours. Sales person Mike on the other hand hasn't said a word to me in the year since the day I began working out there. A real downside to this gym is the business practices of management who can't seem to meet published deadlines/announced opening dates after losing there previous downtown Raleigh lease. The Glenwood location can take 5 minutes just to get turned around on busy road way at one of the near stop lights. For such a large space this location can still feel cramped no matter how long it takes you to get there. Forget parking after five o'clock. This feeling can be due to the practice of the trainers who are over possessive of equipment. This makes the annual up-grade fee a scam if they hide equipment like cattle bells from general use. One trainer (silver haired guy) in particular works out a group of older gentlemen in the slowest manner possible monopolizing whole areas of the gym floor. His standard practice is to put his drink on one machine, have a client on another, and then a bag in between two more machines. This is highly disruptive for persons trying to get in and out of the gym in a reasonable time frame and/or focusing the same body area in which there is limited equipment.
We understand your frustration with the opening of the downtown location and please understand that we shared your frustrations. A lot of what we were dealing with in delays were beyond our control on the construction side of things. We were airing on the optimistic side with the opening schedule we put out. Now that downtown is open, parking at any of the locations will be a lot easier. Also, if there is ever a situation that you have with a trainer, please contact a facility manager and we will take care of it right away.
Group Fitness – I love the personal touch of the group fitness classes. All the instructors are very personable and approachable. I have really enjoyed Body Jam with Marie and Body Flow with Naomi and Renee. They each tailor classes to meet individual needs. Marie brings an amazing amount of enthusiasm and energy to the dance floor for Jam and makes you have fun. Flow has been a great workout for strengthening, stretching and relaxing.
EXCELLENT GYM PROFESSIONAL STAFF – I AM VERY IMPRESSED WITH THE PROFESSIONALISM OF THE STAFF AND THE CLEANLINESS OF THE GYMS. THEIR EQUIPMENT IS IN EXCELLENT WORKING CONDITION AND THE MEMBERS SEEM TO TAKE PRIDE IN THE NICE SURROUNDINGS AND APPRECIATE HAVING A WELL MAINTAINED GYM TO GO TO. I KNOW THAT I DO.
Thank you so much for you positive review..Rapid Fitness Owner
Great Gym – I have been a member of the North Ridge gym for about 3 months now. I love the classes. The staff is extremely personable and knowledgeable. I would highly suggest this gym to anyone that is looking for a clean, high quality environment at the right price!
Thank from all of us at Rapid Fitness...It is nice to know that all of our hard work is paying off..
I absolutely love Rapid Fitness. It's always so clean and the staff is very friendly. My workouts there are with group fitness. I usually attend Downtown and Glenwood clubs. I love taking bodypump, rpm, jam, and bodyflow. Rapid has the BEST instructors! The club has a very expensive feel to it, but the price is so right!! I highly recommend this club to anyone!
We are happy to see our Group fitness is on their game...
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